Brenda Lee RIVERA

• Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices
• Successfully assisted dentist by performing four-handed dentistry and other chair-side duties
• Performed general chair-side duties for general dentistry, endo procedures, and oral surgery
• Prepared patient x-rays and images for dentist review
• Assisted dentists with tools and supplies needed for procedures
• Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies
• Explained treatment procedures and instructed patients on home care guidelines
• Prepared and arranged instruments, medications, and required materials for dental procedures
• Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate
• Took dental images following strict patient protection rules, applying lead aprons
• Educated patients by giving oral hygiene, plaque control, and postoperative instructions
• Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records
• Scheduled and confirmed patient appointments

• HR: conduct interviews, hire, supervise employees and plan schedules
• Organization and planning of the massage therapists' routine
• Inventory: merchandise management, inventory management, daily ordering
  from suppliers
• Marketing: management of the website and social networks, responsible for responding

customer complaints on different platforms

• Accounting: prepared employee payroll, balanced cash registers and responsible for deposits
• Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement
• Maintain and develop privileged relationships with our partners and customers
• Make sales and offer customers different ranges of our products
• Mentored and coached team members to foster productive and engaging work environment
• Analyzed customer feedback and identified areas for improvement to drive business success
• Monitored budget and utilized operational resources

• Greeted customers entering store and responded promptly to customer needs.
• Operated cash register for cash, debit and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items, and join reward programs.
• Assisted customers with returns, refunds and resolving transaction issues.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.

• Worked front counter, drive-thru and other areas
• Worked well with teammates and accepted coaching from management team
• Took orders, prepared meals, and collected payments
• Collaborated with team members to complete orders
• Provided excellent customer service by greeting customers and meeting quality expectations
• Cleaned and maintained all areas of restaurant to promote clean image
• Addressed guest needs, questions, or concerns to create optimum experience onboard
• Trained new team members on procedures, customer service, and sales techniques
• Became familiar with products to answer questions and make suggestions
• Checked on dining areas frequently to clean up spills, wipe down tables and restock stations
• Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness