Brenda Yaworski
Castlegar
Summary
Insurance professional with experience at HUB International Insurance Services, excelling in client account management and problem-solving. History of advocating for clients during claims and conducting thorough policy reviews. Highly organized with exceptional communication skills, ensuring client satisfaction and fostering strong relationships. Committed to continuous improvement and team success. Proficient with Epic and Microsoft Word and basic experience with Microsoft Excel.
Overview
11
11
years of professional experience
Work History
AUTO/MV/Personal Lines Insurance Agent
HUB International Insurance Services
01.2020 - Current
- Maintained detailed records of all client interactions, ensuring timely follow-ups and proper documentation for future reference.
- Assisted clients during claim processes, guiding them through each step and advocating on their behalf when necessary.
- Reviewed client coverage annually to identify new risk exposures such as wood heat or major updates and recommended additional products.
- Supported team members during peak periods or absences, demonstrating adaptability and commitment to collective success.
- Conducted annual reviews of existing policies to update information.
Administrative Assistant
Kalesnikoff Lumber Co
04.2014 - 01.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Invoice processing for A/R and A/P to ensure timely payment of vendors while minimizing errors in financial records.
- Maintained inventory of office supplies and placed orders.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
Education
High School Diploma -
Selkirk Secondary High School
Kimberley, BC06-1986
Skills
- Product knowledge
- Client account management
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Active listening
- Effective communication
- Data entry
- Self motivation
Timeline
AUTO/MV/Personal Lines Insurance Agent
HUB International Insurance Services
01.2020 - Current
Administrative Assistant
Kalesnikoff Lumber Co
04.2014 - 01.2019
High School Diploma -
Selkirk Secondary High School
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