Brenda Witney
Coldwater
Summary
Dynamic and results-oriented Customer Service Representative with a proven track record at Bank of Montreal. Excelled in managing high-stress situations and resolving customer complaints, enhancing loyalty and repeat business. Skilled in critical thinking and cash management, I effectively trained new staff, ensuring adherence to best practices. My approach combines empathy with efficiency, driving satisfaction and operational excellence.
Overview
33
33
years of professional experience
Work History
Customer Service Representative
Bank of Montreal
07.1991 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
High School Diploma -
Barrie North
Barrie, ON06-1977
Skills
- Customer service
- Active listening
- Critical thinking
- cash management (ordering cash for the branch)
- Scheduling
Accomplishments
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Timeline
Customer Service Representative
Bank of Montreal
07.1991 - 11.2024
High School Diploma -
Barrie North
Similar Profiles
AMANPREET KAURAMANPREET KAUR
Customer Service Representative at Bank of MontrealCustomer Service Representative at Bank of Montreal
Asif AlamAsif Alam
Senior Business Manager (FCU - Cyber Security) at Bank of MontrealSenior Business Manager (FCU - Cyber Security) at Bank of Montreal
Amaninderdeep KaurAmaninderdeep Kaur
Customer Service Representative at Bank Of MontrealCustomer Service Representative at Bank Of Montreal