Brenda West
Halifax,NS
Summary
Dynamic leader with a proven track record at City Mazda, excelling in operations management and team building. Spearheaded strategies boosting sales and profitability, achieving high client satisfaction. Demonstrated expertise in problem resolution and fostering employee growth, significantly enhancing team performance and business success.
Overview
12
12
years of professional experience
Work History
General Manager
Century Mazda
05.2024 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
General Sales Manager
City Mazda
11.2016 - 05.2024
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Implemented effective pricing strategies that balanced profit margins while remaining competitive in the marketplace.
Financial Services Manager
City Mazda
05.2014 - 11.2016
- Checked submitted financial documentation for accuracy and integrity against internal and regulatory standards.
- Developed strong relationships with clients, leading to increased referrals and business growth.
Used Cars Sales Manager
City Mazda
10.2012 - 05.2014
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Education
High School Diploma -
Charles P. Allen High School
Bedford, NS06.1984
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
Languages
English
Full Professional
Timeline
General Manager
Century Mazda
05.2024 - Current
General Sales Manager
City Mazda
11.2016 - 05.2024
Financial Services Manager
City Mazda
05.2014 - 11.2016
Used Cars Sales Manager
City Mazda
10.2012 - 05.2014
High School Diploma -
Charles P. Allen High School
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