Brenda Watson

Dedicated and adaptable professional with a strong work ethic, gained valuable experience as an A+ hard-working individual during a nearly 7-year tenure at Intuit Canada. Focus on providing exceptional customer support, possessing skills to effectively solve problems and de-escalate customer issues. Successfully led projects that made a positive impact on the community. Known for ability to work effectively without supervision, highly motivated and always eager to take on new challenges. Exceptional interpersonal skills and proactive attitude excel in both team settings and independent work environments. Adaptability and quick learning abilities allow for rapid acquisition of new skills, making me an asset to any organization. Strong work ethic and effective communication skills contribute to a dynamic team and support organizational goals.

• Customer Support Excellence: Successfully resolved problems and managed customer interactions with empathy and effectiveness over the years.
• Incident Management: Handled customer complaints to ensure timely resolution and proper follow-up.
• Community Engagement Leadership: Spearheaded the Champions program in Canada, training over 100 students and enhancing support within the TurboTax Community.
• Training and Development: Revamped the Learning & Development curriculum, developed training for TurboTax Community agents, and created educational presentations for students.
• Advocacy and Support: Acted as a customer advocate, embodying Intuit’s "Stronger Together" value by supporting team members and participating in various webinars.