Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Recognised for property ranking of 2nd in Canada.
Timeline
Generic

Brenda Walsh

New Westminster,BC

Summary

Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property staff and senior management oversee on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.


Offering excellent organizational and time management skills.

Overview

9
9
years of professional experience

Work History

Property Manager

Realstar Corp
07.2021 - Current
  • Reduced vacancy rates through effective marketing and advertising of rental properties.
  • Established rental rates by market surveys.
  • Streamlined rent collection process, improving on-time payments from tenants.
  • Ensured timely completion of routine property inspections, maintaining a high level of safety and compliance with regulations.
  • Enforced occupancy policies and procedures by confronting violators.
  • Managed vendor relationships to ensure quality service while minimizing costs for property maintenance and repairs.
  • Increased tenant satisfaction by promptly addressing concerns and resolving maintenance issues.
  • Accomplished organization goals by accepting ownership for new and different requests and explored opportunities to add value to job accomplishments.
  • Maintained property security by contracting security personal when necessary, installing and maintaining security devices, enforcing precautionary policies and procedures.
  • Securing training in emergency, first aid and fire prevention to staff.
  • Oversaw and maintained the property within the financial guidelines outlined in the financial reports. Reviewed other financial reports including accounts receivable and follow up with action for delinquent payments.
  • Supervised and managed a team of onsite staff, including resident managers, maintenance technicians and others.
  • Ensured that all staff respond to resident requests complaints, and/or emergencies in a timely and courteous manner.
  • Thorough knowledge of Residential Tenancy Act and company policies and ensured that they were always adhered to.
  • Supervised and coordinated all building service requests and/or capital improvements necessary.
  • Implemented market strategies and other initiatives that generated qualified traffic for rental units.
  • Audited and reviewed tenancy related documents completed by onsite staff.
  • Kept detailed, organized and up to date records on building and/or tenant related issues.
  • Regular inspections of property to ensure operating at high standard and meeting company guidelines.


Resident Manager

Realstar Corp
05.2017 - 07.2022
  • Transitioned property to new management and ownership, to ensure new standards were implemented and maintained.
  • Streamlined rent collection process for increased efficiency and reduced late payments.
  • Ensuring Residential Tenancy Board policies are complied with and if necessary attending hearings, and enforcing evictions.
  • Improved property value through regular inspections, identifying necessary repairs and upgrades.
  • Supervised major suite renovations and capital projects, coordinating trades and maintaining deadlines.
  • Enhanced community atmosphere with regular communication and engagement activities for tenants.
  • Reduced turnover rates by proactively addressing tenant concerns and fostering positive relationships.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
  • Management and training of onsite staff.
  • Ensuring personnel attend to resident inquiries, complaints and emergencies in a calm and courteous manner.

Resident Manager

Gateway Property
08.2015 - 04.2017
  • Managed daily operations, ensuring smooth functioning of the residential complex.
  • Improved property value through regular inspections, identifying necessary repairs and upgrades.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
  • Liaised with maintenance team to schedule and complete tenant work orders and property maintenance.
  • Coordinated with management for the sale and transition to new owners.
  • Enforced residential policies, including timely rent payment and follow up for unpaids.
  • Set up computerized systems to replace manual paperwork and files to create more organized and productive office environment.

Education

High School Diploma -

Abbey Vocational School
Donegal Town, Ireland
06.1980

Skills

  • Professionalism

  • Property Management

  • Leasing and sales

  • Rent collection

  • Multi-family property management

  • Maintenance Management

  • Tenant Eligibility Determination

  • Tenant and eviction laws

  • Customer service-focused

  • Lease Renewals

  • Building operations

  • Payment Collection

  • Office Staffing

  • Problem-Solving

  • Staff Management

  • Property tours and inspections

  • Exceptional oral and written communication skills

  • Valid (BC) driver's license

  • Eviction Procedures

  • Property Management Expertise

  • Dispute Handling

  • Multitasking

  • Microsoft Office

  • Adaptability and Flexibility

  • Interpersonal Skills

  • Team building

Accomplishments

Achieved a 2.68% increase in rental revenue for 2023, ranking property at 2nd in Canada, out of 200 properties.

Languages

English
Native or Bilingual

Recognised for property ranking of 2nd in Canada.

Recognition for achieving a 2.68% variance over budget.  Property escalated to a ranking of 2nd in Canada out of 200 properties.



Timeline

Property Manager

Realstar Corp
07.2021 - Current

Resident Manager

Realstar Corp
05.2017 - 07.2022

Resident Manager

Gateway Property
08.2015 - 04.2017

High School Diploma -

Abbey Vocational School

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Brenda Walsh