Brenda Verenice Onate
Sacramento
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Welcoming clerical professional with 3 years of experience in Health Care office setting assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with customers, answering calls, check in process and scheduling appointments. Accurate when entering information in EPIC and keeping organized. Highly efficient planning, problem-solving, and communication skills.
Overview
18
18
years of professional experience
Work History
Front Desk Receptionist
Elica Health Centers
Sacramento, CA
07.2024 - Current
- Managed front desk operations, ensuring seamless patient check-in and check-out processes.
- Coordinated appointment scheduling, optimizing provider availability and patient flow.
- Maintained electronic health records, ensuring accuracy and confidentiality of sensitive information.
- Provided exceptional customer service, addressing patient inquiries and resolving issues promptly.
- Trained new staff on front desk procedures and best practices for efficient operation.
- Collaborated with healthcare team members to ensure comprehensive patient care experience.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected fees, and payments.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Work with multiple insurance portals and government programs (CPE & EWC) to provide assistance to customers, as well as clinic discounted rate programs.
Medical Assitant/ Phlebotomist / Receptionist
Keep It Off
Roseville, CA
03.2023 - 04.2024
- Assisted healthcare providers with patient examinations and treatment procedures.
- Managed patient records using electronic health record systems for.
- Coordinated appointment scheduling to optimize clinic workflow and patient access.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected blood samples efficiently while adhering to safety protocols and infection control standards.
- Maintained accurate patient records and ensured compliance with regulatory requirements.
- Conducted routine quality checks on equipment to guarantee reliability and precision in testing procedures.
Office Clerk
Onate Lawn
01.2008 - 08.2022
- Answers phones, and directs calls to appropriate individuals.
- Sorting and matching invoices and check requests.
- Filing records.
- Translating in the most appropriate way with employees and other parties who needed information.
Cashier
Jimboys Tacos
08.2009 - 11.2014
- Customer service: Greeting customers, taking orders, and solving complaints.
- Cash handling: Accepting payments and providing change.
- Cleaning: Maintaining a clean work area and cleaning food preparation areas and equipment.
- Sometimes Assisting cooks with food preparation.
- Cleaning tables in dining areas.
Phlebotomist
Quest Diagnostics
01.2012 - 03.2012
- Obtain blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Prepare blood-collecting equipment, draw blood, and safely store and transport samples.
- Follow infection-control and safety procedures in carrying out daily phlebotomy functions.
Education
Phlebotomy - undefined
Western Association of Schools & Colleges
01.2011
Secondary School - undefined
Visions of Education
01.2010
Skills
- Customer Service
- Quick and Eager learner
- Good Communication
- Problem Solver
- Attention to detail
- Adaptability to fast paced work
- Dependability
- Multitasking
- Strong leadership
- Customer service
- Registration processing
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Elica Health Centers
07.2024 - Current
Medical Assitant/ Phlebotomist / Receptionist
Keep It Off
03.2023 - 04.2024
Phlebotomist
Quest Diagnostics
01.2012 - 03.2012
Cashier
Jimboys Tacos
08.2009 - 11.2014
Office Clerk
Onate Lawn
01.2008 - 08.2022
Phlebotomy - undefined
Western Association of Schools & Colleges
Secondary School - undefined
Visions of Education