Brenda Vega
Calgary,AB
Summary
A hardworking, punctual and fast-learning individual with 7+ years of customer service experience who is looking to learn new skills. Dedicated to providing the highest level of service to customers and a pleasant work environment.
Overview
8
8
years of professional experience
Work History
Assistant General Manager
Windsor Rose Gastropub
07.2019 - Current
- Handled cash accurately and prepared deposits.
- Trained new employees on proper protocols and customer service standards.
- Motivated, trained, and disciplined employees to maximize performance.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Interacted well with customers to build connections and nurture relationships.
- Used communication and problem-solving skills to resolve customer complaints and promote reoccurring visits.
Administrative Assistant
3 Nations Transport, Inc.
09.2015 - 02.2019
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained electronic and paper filing systems for easy retrieval of information. Eg: monthly bills, quarterly taxes and expenses.
- Maintained and processed invoices, deposits and money logs.
- Coordinated freight loads, permits and manifests for drivers to ensure specific timelines are met.
- Booked equipment in for regular maintenance
Education
BBA - Business Administration
Mount Royal University
Calgary, ABHigh School Diploma -
Western Canada High School
Calgary, AB06.2016
Skills
- Time management
- Interpersonal Skills
- Organization
- Hold myself to a high standard in order to ensure quality work
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant General Manager
Windsor Rose Gastropub
07.2019 - Current
Administrative Assistant
3 Nations Transport, Inc.
09.2015 - 02.2019
BBA - Business Administration
Mount Royal University
High School Diploma -
Western Canada High School
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