Brenda Tsung
Richmond,BC
Summary
Dependable Student Experience Coordinator provides excellent office management and UX design skills. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Student Experience Coordinator
UBC Sauder School Of Business
9 2022 - 09.2023
- Understanding user needs, behaviors, and pain points
- Mapping school service blueprints to analyze interactions between users, policies, and technology
- Utilizing data analytics to inform project design decisions
- Working in agile with IT teams, program leaders, department heads and instructors to develop strategic plans aligning with overall objectives, fostering a unified approach toward shared goals
- Enhancing operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Supporting virtual information sessions and facilitate in-person welcome events
- Managing project timelines for successful completion, ensuring milestones were met and deadlines were adhered to
Marketing Administrator
Bell Mobility
03.2021 - 08.2022
- Developed strong relationships with clients and vendors, ensuring timely communication and issue resolution.
- Conduct interviews with stakeholders to gain an understanding of the business expectations to address business requirements and challenges
- Determine the requirements elicitation, analysis, documentation, and validation approach
- Apply user testing methodologies with CRM tools to analyze customer behaviors to determine the most feasible business solution
- Identify, adjust, and improve new desired opportunities for business improvements
- Increased seasonal revenue by 30% with analytical skills.
HR Administrator
Bell Mobility
Vancouver, BC
12.2020 - 03.2021
- Updated HR database with new employee information, changes in benefits, and other details.
- Prepared new hire letters, employee contracts, and corporate policies.
- Ensured accurate record-keeping by conducting regular audits of personnel files and HR databases.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Analyzed hiring trends and workforce planning strategies
- Supported recruitment by identifying talent gaps and forecasting staffing needs
- Provided training and technical support for HR systems users
Education
Bachelor's Degree - Interactive Arts and Technology
Simon Fraser University
Vancouver, BCSkills
Business Administration
Strong project management skills
User Experience skills
Consulting skills
Creative problem solving skills
Adobe Creative Suite
Microsoft Office, HTML, and Python
References
Available Upon Request
Timeline
Marketing Administrator
Bell Mobility
03.2021 - 08.2022
HR Administrator
Bell Mobility
12.2020 - 03.2021
Bachelor's Degree - Interactive Arts and Technology
Simon Fraser University
Student Experience Coordinator
UBC Sauder School Of Business
9 2022 - 09.2023