Brenda Trejo
Escondido
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Receptionist
ActivCare at Bressi Ranch
05.2023 - Current
- Warmly greet visitors by name to ensured they feel welcomed and have an overall better experience when visiting a loved one.
- Use proper telephone etiquette, answer calls and caller questions, and transfer to proper extensions.
- Display pleasant and professional voice and demeanor, positively representing the company.
- Handle payments with accuracy.
- Assist with administrative tasks such as filing documents and assist with long-term care insurance.
- Confirm appointments, communicate with residents and their family, and update resident records.
- Maintain confidentiality of information regarding clients and company.
Receptionist/Administrative Assistant
Sky Salon
08.2017 - 11.2022
- Correspond with guest through email, telephone, or postal mail.
- Respond to inquiries from callers seeking information. I ensure immediate and appropriate response to all guests.
- Maintain confidentiality of information regarding our guest and company.
- Manage multiple tasks and met time-sensitive deadlines.
- Keep reception area clean and neat to give visitors positive first impression. Always maintain clean and organized reception area.
- Ensure all clients are checked in and out.
- Ring out customers and any products they purchase.
- Restock products and continuously adjust inventory into our system.
- Order and maintain supplies.
- Address complaints from unhappy guest.
- Operate cash register, cash out employee’s tips, and make bank deposits.
- Very detailed oriented and accurately enter data, update payroll and send employee timesheets to HR.
- Assist with payroll.
- Create and maintain files and update guest contact information.
- Input new employees information into our system.
- Modify employee’s schedules and lunches.
- Train new receptionist and assist manager with responsibilities as needed.
- Proficient with Word, Spreadsheets, Google Drive, Monday, Buildertrend and Demandforce.
- Dress in business attire.
- Resolved customer problems and complaints.
Dispatcher
Drain Patrol
07.2020 - 11.2021
- Maintained updated and detailed records of calls in physical and electronic database.
- Trained and provided guidance to new team members.
- Received new orders, prepared documentation, and dispatched drivers.
- Coordinated with drivers, property managers, and residents
- Utilized dispatch software to enter customer orders, and receipts.
- Answered phone calls and responded to customer emails and phone calls.
- Scheduled and organized delivery routes.
Crew Member
01.2015 - 03.2017
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted and trained team members.
- Stocked shelves to organize aisles in assigned department.
- Greeted customers and processed their transaction in a friendly manner.
Education
High School Diploma -
Escondido High School
Escondido, CA06-2014
Skills
- Scheduling/Coordinating
- Communicative and Organized
- Professional and polished presentation
- Phone etiquette
Certification
- Basic Life Support (BLS)
Languages
English
Spanish
Timeline
Receptionist
ActivCare at Bressi Ranch
05.2023 - Current
Dispatcher
Drain Patrol
07.2020 - 11.2021
Receptionist/Administrative Assistant
Sky Salon
08.2017 - 11.2022
Crew Member
01.2015 - 03.2017
High School Diploma -
Escondido High School