BRENDA SUNNY
Cedars Sinai Medical Center
BELLFLOWER
16
years of professional experience
Seeking a position that will utilize work experience with opportunities for advancement
Work History
Hospital Operator
5 Years 11 Months- Assisted all callers by connecting them to the corresponding employee or department, taking messages, and distributing them based on urgency for doctor's offices after business hours. I have also been given the opportunity to assist my manager with supervisor tasks.
- Operated multi-line phone systems to efficiently manage incoming calls and inquiries.
- Coordinated patient information retrieval ensuring accurate and timely communication across departments.
- Monitored and prioritized emergency situations, directing appropriate responses and resources promptly.
- Hospital emergency codes
- Assist manager with supervisor tasks
Sales Agent
4 Years 9 Months- Assisted customers with their insurance needs and identified optimal coverage for their lifestyles.
- Developed tailored insurance solutions to meet diverse client needs.
- Cultivated strong relationships with clients, enhancing customer retention and satisfaction.
- Analyzed market trends to identify opportunities for new product offerings.
Customer Services/Underwriting/Mail clerk
9 Months- Helped customers with payments and answered questions regarding their policies. Reviewed new policies per company guidelines, returning unacceptable checks to maintain compliance. Processed and dispatched correspondence regarding policies to customers, facilitating effective communication.
- Processed incoming and outgoing mail efficiently, ensuring timely delivery to departments.
- Maintained accurate records of mail distribution, enhancing tracking and retrieval processes.
- Operated mail processing equipment, improving speed and accuracy in handling correspondence.
Customer Services
3 Months- Help customers with any questions they may have about their policies and also provide assistance with purchasing insurance policies.
Cashier
11 Months- Supported various roles in bakery, cashier, front store, and combo clerk for 11 months.
Team Leader
3 Years 1 Month- Motivated coworkers to deliver high-quality customer service while managing break schedules effectively.
Education
High School Diploma
Certificate of Completion - Internet, Windows, Microsoft Office 2010 (Word, Excel, PowerPoint, and Access)
Has Multiple achievements including Office Clerk and Bookkeeping courses
Professional Certificate in Medical Coding
Skills
Customer service excellence
Organizational skills
Hospital information systems
Ability to multi-task with close attention to detail
strong organizational ability
and thoroughness in following through on requests and projects.
Detailed organizational proficiencies
Call handling techniques
Strong attention to detail
Independent planning
Flexible work approach
Bilingual
speaks Spanish Fluently
Timeline
Hospital Operator
Cedars Sinai Medical Center
10.2020 - CurrentRead More
Customer Services/Underwriting/Mail clerk
NATIONS INSURANCE COMPANY
01.2019 - 10.2019Read More
Sales Agent
NEXT GENERATION INSURANCE
02.2015 - 11.2019Read More
Customer Services
JUST AUTO INSURANCE
11.2014 - 02.2015Read More
Cashier
BIG SAVER
10.2013 - 09.2014Read More
Team Leader
JACK IN THE BOX
09.2010 - 10.2013Read More
PARAMOUNT ADULT EDUCATION CENTER
Certificate of Completion from Internet, Windows, Microsoft Office 2010 (Word, Excel, PowerPoint, and Access)
Read More
JORDAN HIGH SCHOOL
High School Diploma
Read More
National University
Professional Certificate in Medical Coding
Read More