Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Brenda Strom

686 Redwood Ave, Winnipeg,MB

Summary

Confident Security Supervisor successful at making critical decisions quickly and effectively. Adept at meeting security challenges calmly and rationally. Motivated team leader who is skillful at working efficiently under pressure while making sound decisions. Adaptable while assessing challenging situations with grace and diplomacy. Skilled in managing large-scale public events and monitoring densely crowded areas to provide effective risk management.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Event Supervisor

Impark-Parkades
01.2011 - 08.2023
  • Organized, coordinated, and deployed staff for event security while delivering superior customer service.
  • Delivered smooth training execution by coordinating site selection, event management, and follow-up.
  • Trained and supervised event staff to complete tasks on time.
  • Managed event logistics and operations.
  • Responded swiftly to security incidents and effectively resolved security issues.
  • Kept team compliant with security protocols and appearance standards.
  • Managed security policies and procedures to promote safety and security of personnel and assets.
  • Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
  • Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.

Security Guard

Securitas Security Services
01.2017 - 01.2019
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Completed full building and grounds patrols to spot and investigate concerns.

Customer Service Representative

Impark-Parkades
01.2007 - 01.2011
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Skills

  • Special Event Planning
  • Guest Relations
  • Staff Management
  • Schedule Management
  • Event Preparation
  • Time Management
  • Crisis Management

Certification

Child Abuse Registry Check

Criminal Record Check

Security Guard License (Currently lapsed)


Timeline

Security Guard

Securitas Security Services
01.2017 - 01.2019

Event Supervisor

Impark-Parkades
01.2011 - 08.2023

Customer Service Representative

Impark-Parkades
01.2007 - 01.2011

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Brenda Strom