Carlina Maxwell
North Highlands
Summary
Knowledgeable Cashier with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.
Overview
14
14
years of professional experience
Work History
Caregiver
Self
01.2022 - 10.2024
- Assisted Husband with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient's personal space.
Remote Customer Service Representative
Faneuil
08.2021 - 09.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Hallmark Mobile Merchandiser
Hallmark Cards Distribution Center
04.2014 - 12.2018
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
Cashier
WinCo Foods
06.2010 - 08.2013
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts in a high volume store to meet business needs.
- Restocked and organized merchandise in front lanes.
- Built relationships with customers to encourage repeat business.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Reduced processing errors by meticulously following transaction procedures.
Education
Cosmotology
Vogue School of Cosmetology
San Antonio, TXHigh School Diploma -
Robert E Lee High School
San Antonio, TX06-1985
Skills
- Respectful and compassionate
- Time management
- Problem-solving
- Dependable and responsible
- Multitasking and organization
- Strong ethics
- Verbal and written communication skills
- Team collaboration
Additional Information
Timeline
Caregiver
Self
01.2022 - 10.2024
Remote Customer Service Representative
Faneuil
08.2021 - 09.2021
Hallmark Mobile Merchandiser
Hallmark Cards Distribution Center
04.2014 - 12.2018
Cashier
WinCo Foods
06.2010 - 08.2013
Cosmotology
Vogue School of Cosmetology
High School Diploma -
Robert E Lee High School
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