Brenda Shrader
HUMBOLDT,Saskatchewan
Summary
Experienced in independently managing office environments and handling customer interactions, deadlines, and inquiries. Possesses a strong ability to prioritize and multitask under pressure. Over ten years of experience as a trauma-informed mediator and educator, specializing in Victim-Offender mediations and dispute resolution through negotiation, conciliation, and restorative approaches. Proficient in applying legal and administrative policy knowledge to promote fairness, accountability, and respectful communication. Demonstrates exceptional capability in managing sensitive situations with empathy and impartiality while ensuring confidentiality and compliance with relevant legislation.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Victim-Offender Mediator
Saskatchewan Justice Department
04.2017 - Current
- Facilitate mediations for Criminal Code violations using restorative justice principles.
- Conduct intake meetings and ensure trauma-informed, respectful engagement with victims and offenders.
- Negotiate and document fair settlements, ensuring clarity and accountability for all parties.
- Apply knowledge of relevant legislation and policies to guide resolution.
- Draft comprehensive mediation reports and agreements; maintain confidentiality throughout.
- Promote understanding, empathy, and resolution through active listening and non-defensive communication.
- Multiple files in multiple jurisdictions, courts and RCMP Offices at any time. Managing up to 20 open files in multiple jurisdictions.
- Independent travel to various court settings include Humboldt, Spiritwood, and Rose Valley, forming strong professional relationships with RCMP detachments, Crown Prosecutors and Legal Aide personnel.
- Facilitated conflict resolution sessions to promote understanding between disputing parties.
- Developed comprehensive mediation plans tailored to individual cases and circumstances.
Educator
DWI (Driving Without Impairment)
02.2010 - Current
- Deliver education sessions on impairment laws, safe driving, and responsibility.
- Conduct one-on-one interviews and assessments with participants.
- Foster open, non-judgmental dialogue to support learning and accountability.
- Maintain strict confidentiality and professionalism.
- Class size from 5 to 15 participants
- Establish strong connections with participants to ensure they get the most from and successfully complete the course.
- Delivered engaging instructional sessions on safe driving practices to diverse audiences.
- Mentored junior educators on effective teaching methodologies and classroom management techniques.
- Assessed student progress through evaluations, providing constructive feedback for improvement.
Driver Examiner
Saskatchewan Government Insurance
06.2002 - 12.2022
- Conduct driver testing, assessments, and medical reviews for all license classes.
- Handle all customer inquiries, complaints, and escalations independently.
- Maintain high standards of confidentiality and accuracy in reporting to SGI and RCMP.
- Deliver public education presentations to community organizations and schools.
- Received training in leadership, cultural awareness, and customer service excellence.
- Delivered exceptional customer service regarding training, testing, customer inquiries, data entry and document writing.
- Adhered to safety regulations and protocols, ensuring compliance with industry standards.
- Prioritized customer needs and concerns, maintaining scheduled appointment times and report deadlines.
Education
Certificate - Organizational Behaviour and Human Resource Management
Athabasca University
Athabasca, AB01.2006
Skills
- Exceptional attention to detail; accurate report writing and documentation
- Knowledge of legal processes, legislation, and administrative fairness principles
- Extensive experience in Victim-Offender mediation and conflict resolution
- Proven ability to conduct fair, unbiased investigations and negotiations
- Extensive training in privacy, confidentiality and ethical decision-making
- Skilled in trauma-informed and empathetic communication
- Strong public education and facilitation background (DWI, community workshops)
- Open-mindedness - willing to listen to and consider other viewpoints, concepts, and cultures
- Confidentiality - Extensive training in confidentiality, privacy and ethics
Languages
English
Professional Working
Certification
- Victim-Offender Mediation
- Victim Services Volunteer Training Level I and Level II
- Victim Services Volunteer Training Level II
- Victim Engagement Training
- Mental Health First Aid
- Confidentiality, Privacy, and Information Security Training
- Death Notification Training
- Competent Communicator Designation
- Certified in Mental Health First Aid and Victim Services training
- Current Reliability Status – Level I RCMP Security Clearance
Timeline
Victim-Offender Mediator
Saskatchewan Justice Department
04.2017 - Current
Educator
DWI (Driving Without Impairment)
02.2010 - Current
Driver Examiner
Saskatchewan Government Insurance
06.2002 - 12.2022
Certificate - Organizational Behaviour and Human Resource Management
Athabasca University