Brenda Seymour
Fort St. John,Canada
Summary
Dynamic customer service professional with extensive experience at Sutherland Global Services, adept at account management and enhancing client satisfaction. Proven analytical skills and proficiency in Salesforce, combined with exceptional communication abilities, drive effective problem resolution and foster positive relationships across diverse industries. Committed to delivering results and optimizing service delivery.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Sutherland Global Services Canada
Fort St. John, Canada
09.2021 - Current
- Facilitated client account management in customer service role
Homemaker
N/A
Port Alice, BC
06.2006 - 01.2022
- Provided dedicated care for husband until his death in January 2022
Customer Service Representative
Sykes Enterprises, Incorporated
Nanaimo, Canada
05.2011 - 03.2013
- Functioned as cable technician for Rogers Cable while employed at Sykes
Customer Service Representative
TIGERTEL
Nanaimo, BC
01.2003 - 01.2008
- Managed inbound calls for Dept of Fisheries & Oceans and various small businesses.
- Handled inquiries for real estate companies, medical offices, towing companies, and alarm companies.
Customer Service Representative
TRIPLE A ANSWERING SERVICES
London, ON
01.2000 - 01.2003
- Responded to inbound calls for multiple industries, including real estate and healthcare.
Facilitated prompt resolution of customer issues to maintain satisfaction.
Assisted small businesses with effective communication and problem-solving skills.
Coordinated with colleagues to optimize call handling and service delivery.
Education
Diploma - Medical Transcription
THOMPSON CAREER COLLEGE
Kamloops, BC02.2009
DCS / DEC - Developmental Services Worker
FANSHAWE COLLEGE
London, ON04.1986
Skills
- Reception and customer service
- Upselling techniques
- Analytical skills
- Typing proficiency
- Computer operation
- Microsoft Office Suite
- Account management
- Salesforce expertise
- Call center operations
- Time management strategies
- Phone etiquette
- Organizational skills
- Data entry accuracy
- Detail orientation
- Communication skills
Languages
English, Expert
Timeline
Customer Service Representative
Sutherland Global Services Canada
09.2021 - Current
Customer Service Representative
Sykes Enterprises, Incorporated
05.2011 - 03.2013
Homemaker
N/A
06.2006 - 01.2022
Customer Service Representative
TIGERTEL
01.2003 - 01.2008
Customer Service Representative
TRIPLE A ANSWERING SERVICES
01.2000 - 01.2003
Diploma - Medical Transcription
THOMPSON CAREER COLLEGE
DCS / DEC - Developmental Services Worker
FANSHAWE COLLEGE
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