Brenda Savich
Edmonton,AB
Summary
Helpful Telephone Operator adept at providing detailed and correct information to inquiring customers. Skilled in front desk management and call routing. Displays poised and eloquent demeanor to convey positive company image. Team-focused, results driven ensuring smooth operations. Known for reliability and collaboration in fast paced environments.
Overview
30
30
years of professional experience
Work History
Switchboard Receptionist
Edmonton Nut & Bolt
11.2010 - 06.2021
- Operated multi-line phone system
- Managed and directed high volume of incoming calls efficiently
- Provided exceptional customer service skills
- Use of a PA paging system
- Addressing inquiries and resolving issues
- Incoming/outgoing mail duties and filing of waybills
Receptionist/Office Administrative Assistant
Diversified Staffing Services
09.1998 - 08.2010
- Corresponded with clients through email, telephone, or postal mail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
Call Center Representative
Cerebral Palsy Association
04.1991 - 08.1998
- Utilized a CRM system database to contact customers for donations
- Managed high volume of calls while providing excellent customer service
- Scheduling pick up dates for used clothing and household items
- Update customer information into database
Education
Business Education -
St. Joseph's High School
Edmonton, ABSkills
- Switchboard Receptionist
- Telephone Etiquette
- Front desk operations
- Managing filing system
- Interpersonal skills
- Administrative support
Languages
English
Professional Working
Timeline
Switchboard Receptionist
Edmonton Nut & Bolt
11.2010 - 06.2021
Receptionist/Office Administrative Assistant
Diversified Staffing Services
09.1998 - 08.2010
Call Center Representative
Cerebral Palsy Association
04.1991 - 08.1998
Business Education -
St. Joseph's High School