Brenda Romero
Stockton
Summary
Dedicated professional with strong customer service and data entry skills. Proven ability to maintain confidentiality and organize files efficiently, contributing to high levels of client satisfaction.
Overview
11
11
years of professional experience
Work History
Data Entry Intern
Pediatrics For You
Tracy
12.2024 - 02.2025
- Entered patient data into electronic health record system accurately.
- Maintained confidentiality of sensitive patient information at all times.
- Assisted team in organizing patient files and documentation efficiently.
- Updated and corrected patient information as needed throughout internship.
- Responded to inquiries regarding patient data promptly and professionally.
- Supported administrative tasks including filing and scanning medical records effectively.
- Updated existing spreadsheet records by adding new entries as required.
ATT
Retail Sales Consultants: AT&T
Stockton
08.2016 - 05.2020
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Utilized various software and tools to streamline processes and optimize performance.
- Worked effectively in team environments to make the workplace more productive.
Assistant Store Manager
Torrid Clothing Store
Stockton
08.2014 - 07.2016
- Assisted in managing daily store operations and team performance.
- Trained and mentored new staff on customer service standards.
- Coordinated inventory management and restocking processes efficiently.
- Implemented visual merchandising strategies to enhance product displays.
- Engaged with customers to foster a positive shopping experience.
- Monitored sales trends and provided insights to drive sales initiatives.
- Conducted regular staff meetings to communicate goals and expectations.
- Ensured compliance with store policies and procedures consistently.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Ensured compliance with all safety regulations throughout the store premises.
- Maintained inventory by checking merchandise to determine levels.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Formed and sustained strategic relationships with clients.
Education
Some College (No Degree) - Early Childhood Education
San Jose City College
San Jose, CASkills
- Customer service
- Data entry
- Team collaboration
- File organization
- Administrative support
- Communication skills
- Problem resolution
- Critical thinker
- Organizational and planning skills
- Transcribing documents
- Interpersonal communication
- Bilingual communication
Accomplishments
- Big Sur Marathon Charity Runner
- Raised $1,700 for Autism research
- trained in less than 3 months to run and complete my first marathon under 6 hours.
Affiliations
- Volunteer in Linden Community
- Former LYSA Coach for two season
- Book worm
- Health and wellness enthusiast
Languages
Spanish
Native/ Bilingual
Timeline
Data Entry Intern
Pediatrics For You
12.2024 - 02.2025
ATT
Retail Sales Consultants: AT&T
08.2016 - 05.2020
Assistant Store Manager
Torrid Clothing Store
08.2014 - 07.2016
Some College (No Degree) - Early Childhood Education
San Jose City College
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