Brenda Rojas Alanis
Santa Maria
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
Work History
BIA
SMBSD- JPO
Santa Maria
10.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Front Office Coordinator/ Financial Coordinator
Coastal Smiles Orthodontics
Arroyo Grande
10.2019 - 07.2022
- Handled financial transactions responsibly, and processing payments with attention to detail.
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Developed strong relationships with patients, providing empathetic support and assistance throughout their visit.
- Managed inventory of office supplies, ensuring adequate stock levels were maintained for efficient daily operations.
- Coordinated referrals to specialists or other healthcare providers as needed for comprehensive patient care.
- Prepared daily reports for management review, highlighting key performance metrics related to front-office activities.
- Oversaw the training and onboarding of new front office staff, ensuring a thorough understanding of job responsibilities and clinic procedures.
Front Desk Receptionist
The Spine and Orthopedic Center
Santa Maria
01.2016 - 09.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Developed strong working relationships with team members, fostering a positive work environment.
Medical Assistant/Front Office Receptionist/Referral Coordinator
Dignity Health
Santa Maria, CA
01.2015 - 09.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Scheduled appointments with specialists on behalf of clients.
Education
Medical Assistant Certificate - Me
Center For Employment Training
Santa Maria08-2015
High School Diploma -
Delta High School
Santa Maria06-2014
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer service
- Problem-Solving
- Time Management
- Dependable and responsible
- Excellent Communication
- Calm under pressure
Languages
Spanish
Native or Bilingual
Timeline
BIA
SMBSD- JPO
10.2023 - Current
Front Office Coordinator/ Financial Coordinator
Coastal Smiles Orthodontics
10.2019 - 07.2022
Front Desk Receptionist
The Spine and Orthopedic Center
01.2016 - 09.2018
Medical Assistant/Front Office Receptionist/Referral Coordinator
Dignity Health
01.2015 - 09.2018
Medical Assistant Certificate - Me
Center For Employment Training
High School Diploma -
Delta High School