BRENDA RAMIREZ
Hemet
Summary
Experienced in administrative support, patient coordination, and confidential records management within mental health, and clinical settings.
Overview
11
11
years of professional experience
Work History
Office Assistant II
Riverside County
Riverside
07.2023 - Current
- Verified insurance eligibility, benefits, and patient liabilities for defined services.
- Conducted initial intake interview to obtain client information, including biographical data, medical history, presenting problem, and other pertinent information.
- Scheduled appointments and managed provider calendar on ELMR for initial assessments and follow-up meetings.
- Managed confidential client data in compliance with HIPAA and other relevant regulations.
- Answered multi-line Cisco phone system and managed calls by routing to proper extensions or taking messages.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Greet and check in 50+ patients daily with a friendly and professional demeanor.
Lead Custodian
County of Riverside Facilities Management
Riverside
11.2018 - 07.2023
- Monitored building access and secured premises by locking and unlocking entrances according to established schedule.
- Oversaw and facilitated general and preventive maintenance schedule across facility.
- Organized assignments and schedules for subordinates to cover daily and deep cleaning needs.
- Established positive working relationships with staff, supervisors and building occupants.
- Completed routine maintenance checks, notifying management of needed repairs.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
Retail Sales Associate
Rainbow Shops
San Bernardino
01.2018 - 10.2018
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Answered questions about current promotions and resolved issues according to store policies.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Graveyard Cashier
Amapola Rico Taco
San Bernardino
05.2017 - 12.2017
- Counted cash in register drawer at beginning and end of shift to balance.
- Accepted and processed credit and cash payments, making correct change from cash register drawer.
- Greeted customers promptly and responded to questions.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Answered phone calls to assist customers with questions and orders.
- Resolved customer complaints and escalated worsening concerns for remediation.
- Placed merchandise in bags or boxes and gave packages to customers.
Cashier
El Ranchito Taco Shop
Murrieta
01.2014 - 12.2015
- Accepted cash and credit card payments, issued receipts and provided change.
- Used suggestive selling techniques to promote add-on sales.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Verified customer age requirement for alcohol.
Education
High School Diploma -
Creekside
Murrieta, CA, United States09.2010
Skills
- Multitasking and Prioritization
- Strong Work Ethic
- Conscientious and Detail-Oriented
- Transaction Processing
- Fluent in Spanish
Languages
5,
Timeline
Office Assistant II
Riverside County
07.2023 - Current
Lead Custodian
County of Riverside Facilities Management
11.2018 - 07.2023
Retail Sales Associate
Rainbow Shops
01.2018 - 10.2018
Graveyard Cashier
Amapola Rico Taco
05.2017 - 12.2017
Cashier
El Ranchito Taco Shop
01.2014 - 12.2015
High School Diploma -
Creekside