Brenda Pollock
Spring Valley
Summary
Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, and revealing customer needs to deliver solutions.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Coach
San Diego
Spring Valley
07.2024 - Current
- Assisted customers with product selection and styling advice.
- Managed inventory levels and organized stockroom efficiently.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered incoming telephone calls to provide store, products and services information.
Event Planner
Small Business
Chula Vista
02.2020 - 01.2025
- Developed creative themes and concepts tailored to client preferences and objectives
- Managed event budgets ensuring accurate allocations for all expenses and resources
- Handled client questions and concerns via different communication channels to deliver exceptional customer service
- Developed engaging content for event websites and social media channels, increasing online visibility and participation
- Helped with end-to-end event planning process through meetings, walk-throughs and day-of execution
Key Holder
Tory Burch
San Diego
11.2021 - 05.2024
- Managed key holder responsibilities such as opening and closing the store, setting alarms
- Protected store assets by assisting with audits, routine cycle counts and physical inventory
- Analyzed weekly reports on sales trends, labor costs, shrinkage rates to identify opportunities for improvement
- Supervised employees by providing direction on tasks and expectations regarding customer service standards
- Oversaw daily store operations and maintained high standards of customer service
Education
High School Diploma -
Chula Vista High School
06.2016 - 06.2020
Skills
- Customer Service
- Microsoft Office
- POS System
- Sales Analysis
- Group Leadership
- Team Development
- Scheduling and Planning
- Client Interaction
Languages
- English
- Spanish
Timeline
Coach
San Diego
07.2024 - Current
Key Holder
Tory Burch
11.2021 - 05.2024
Event Planner
Small Business
02.2020 - 01.2025
High School Diploma -
Chula Vista High School
06.2016 - 06.2020