Brenda Pineda
Reseda
Summary
Master of Social Work student with hands-on experience in patient navigation, care coordination, and crisis response within hospital and law-enforcement–adjacent settings. Brings strong emotional resilience, adaptability, and emerging leadership to interdisciplinary teams, with a commitment to ethical, client-centered clinical practice and ongoing learning in healthcare social work.
Overview
7
7
years of professional experience
Work History
Domestic Abuse Response Team Advocate
Domestic Abuse Agency
Reseda, CA
09.2025 - Current
- Delivered trauma-informed crisis intervention, individualized safety planning, and 1:1 supportive counseling for survivors of domestic and intimate partner violence.
- Provided legal and medical advocacy, including restraining order support, court accompaniment, emergency shelter placement, and community resource coordination.
- Accompanied survivors to Strength United as an advocate during forensic medical examinations, ensuring emotional support and continuity of care.
- Maintained accurate clinical documentation and collaborated with multidisciplinary partners.
- Responded alongside law enforcement to domestic violence incidents, providing on-scene crisis stabilization and victim advocacy.
- Supported victim statements, participated in Domestic Violence Death Reviews, and facilitated referrals to medical, legal, shelter, and counseling services.
Student Assistant
Educational Opportunity Program - CSUN
Northridge, CA
01.2023 - 05.2024
- Assisted with program development and implementation for student outreach initiatives.
- Provided administrative support, including scheduling meetings and managing communications with students.
- Coordinated workshops and events focused on academic success strategies for diverse student populations.
- Developed informational materials to enhance student understanding of available resources and services.
- Maintained accurate records of student interactions, ensuring confidentiality and data integrity.
Patient Health Navigator
UCLA Health
Westwood, CA
09.2018 - 07.2022
- Served as first point of contact for patients seeking care at UCLA Health
- Facilitated patient intake by collecting and verifying demographic, insurance, and medical information
- Converted patient inquiries into registered patients using Care Connect (Epic) and Salesforce CRM
- Scheduled initial and follow-up medical appointments across multiple specialties
- Organized, uploaded, and maintained medical records in Epic via ICAP for clinical review
- Coordinated referrals and supported Case Managers and Patient Coordinators
- Arranged interpreters, transportation, and pre-arrival logistics for domestic and international patients
- Triaged departmental emails and phone calls to ensure timely response and care coordination
- Facilitated physician review of medical records and obtained medical opinions on treatment options
- Provided patient-centered administrative support to enhance continuity of care and patient experience
Education
Bachelor of Arts - Social Sciences
California State University, Northridge
Northridge06-2025
Master of Social Work - Social Work
California State University, Northridge
Northridge, CA05-2027
Skills
Emotional Resilience in High-Acuity Settings
Adaptability & Openness to Learning
Initiative & Emerging Leadership
Ethical, Compassion-Driven Practice
Languages
Spanish
Native or Bilingual
Timeline
Domestic Abuse Response Team Advocate
Domestic Abuse Agency
09.2025 - Current
Student Assistant
Educational Opportunity Program - CSUN
01.2023 - 05.2024
Patient Health Navigator
UCLA Health
09.2018 - 07.2022
Bachelor of Arts - Social Sciences
California State University, Northridge
Master of Social Work - Social Work
California State University, Northridge