Brenda Perez
Compton
Summary
Dedicated professional with strong customer service skills and a focus on organization and communication. Proven ability to enhance office efficiency and provide exceptional client support.
Overview
8
8
years of professional experience
Work History
Receptionist
Ez Tax Refund
Lynwood
07.2017 - 02.2023
- Welcomed clients, answered phones, and directed calls efficiently.
- Maintained organized filing system for client documents and records.
- Assisted clients in completing the necessary forms.
- Processed payments and handled cash transactions securely.
- Scheduled and confirmed appointments.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Monitored office supplies inventory and placed orders when necessary.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Dental Receptionist/Assistant
Dr. Saad's Dental Center
South Gate
01.2017 - 07.2017
- Managed patient scheduling and appointment confirmations efficiently.
- Maintained organized patient records and ensured confidentiality compliance.
- Routed laboratory or diagnostic results to appropriate staff.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Prepared treatment rooms and ensured cleanliness and organization.
- Educated patients on post-treatment care instructions clearly and concisely.
- Greeted visitors, clients and guests in a professional manner.
- Entered data into databases accurately and efficiently.
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
Dental Assistant
Create Smiles Dental Implants and Cosmetics
Lomita
06.2016 - 12.2016
- Assisted in patient preparation for dental procedures and consultations.
- Managed sterilization of dental instruments to ensure safety and compliance.
- Recorded patient medical histories and maintained accurate dental charts.
- Collaborated with dentists to facilitate efficient workflow during procedures.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Sterilized instruments according to established guidelines and protocols.
- Took digital X-rays of teeth using radiographic equipment.
- Maintained a neat, clean and organized environment throughout the office.
- Scheduled appointments and coordinated follow-up visits for patients.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
- Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
- Kept track of treatment information in patient records.
Clerical Assistant
Amazon Trucking and Distribution
Compton
11.2014 - 04.2015
- Managed daily clerical tasks in fast-paced distribution environment.
- Assisted with filing documents and maintaining records.
- Maintained an organized filing system of paper documents.
- Kept office records organized and supplies well-stocked for optimal team performance.
- Enhanced recordkeeping storage space and usability by reorganizing physical filing systems.
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
- Managed daily office operations and maintained a clean and efficient workspace.
- Reviewed files, records and other documents to obtain information or respond to requests.
Education
Dental Assisting Certification - Dental Assisting
UEI College
Gardena, CA08-2016
High School Diploma -
Centennial High School
Compton, CA06-2015
Skills
- Client management
- Appointment scheduling
- Data entry
- Payment processing
- Record keeping
- Customer relationship management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Receptionist
Ez Tax Refund
07.2017 - 02.2023
Dental Receptionist/Assistant
Dr. Saad's Dental Center
01.2017 - 07.2017
Dental Assistant
Create Smiles Dental Implants and Cosmetics
06.2016 - 12.2016
Clerical Assistant
Amazon Trucking and Distribution
11.2014 - 04.2015
Dental Assisting Certification - Dental Assisting
UEI College
High School Diploma -
Centennial High School