Brenda Peaden

checking in clients through specialty and emergency

maintaining professionals decorum in difficult situations

handling transactions

• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Managed multi-line phone system and pleasantly greeted patients.
• Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
• Entered data from pet records and office visits into computer system.
• Organized paperwork such as charts and reports for office and patient needs.
• Maintained current and accurate medical records for patients.
• Triaged incoming patients to determine treatment needs and urgency of care.
• Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
• Maintained office and waiting room, keeping common areas clean and tidy.
• Answered owner animal health questions and advised on best care practices.
• Helped patients complete necessary medical forms and documentation.
• Invoiced patients accurately in line with charging guidelines.
• Transcribed phone messages and relayed to appropriate personnel.
• Supported office staff and operational requirements with administrative tasks.

• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

• Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
• Maintained neat and organized backroom to easily access merchandise and drive sales.
• Recorded information, shortages, and discrepancies to keep records current and accurate.
• Set up displays of merchandise to market new products to customers.