Brenda Omeh
I am a friendly and reliable individual with strong customer service and communication skills. I have the ability to handle cash transactions accurately, assist customers professionally, and work efficiently in a fast-paced environment. I am a quick learner with a positive attitude and strong teamwork skills. I am always available to work.
Professional with strong background in executive support, adept at managing complex schedules, coordinating meetings, and handling confidential information. Highly skilled in communication, organization, and problem-solving, ensuring seamless office operations. Focused on team collaboration and achieving results, adapting flexibly to changing needs and priorities. Dependable and resourceful, consistently delivering high-quality outcomes.
Work History
Executive Assistant Representative (Volunteer)
1 Year 3 Months- Customer Service Team Lead which involved responding to queries, screening and directing incoming calls.
- Calendar Management: Organizing meetings and preparing daily briefs as well as setting reminders on targets to be met and assigned responsibilities.
- Travel and Logistics: Prepare travel itineraries and logistics which include booking flights, hotels and transportation.
- Information & Project Management: Conduct research on proposed projects and track progress of ongoing projects. This includes accurate record keeping.
- Achievements
- Introduced the customer service team and assigned clear responsibilities and job descriptions. This brought about productivity and team collaboration up by 40%.
- Introduced calendar work tools and the use of google calendars and live google sheets for effectiveness and efficiency. This increased proficiency by 40%
- Introduced clear and concise travel itineraries and work plans
CRM Manager
4 Years 2 Months- Managed and supervised CRM team.
- Handled clients enquiries and channeled them to the appropriate unit.
- Implemented operational systems, improving workflow efficiency and team performance.
- Achievements
- Introduced Job process flows for every team member in the department with set timelines improving productivity by 40%.
- Implemented operational systems, improving workflow efficiency and team performance generally.