Brenda Olivares
Creston,BC
Summary
Skilled and value-driven Program Manager at Nexus Community Support Society, adept in strategic planning and team leadership. Leveraged problem-solving and interpersonal skills to enhance program compliance and stakeholder relationships, achieving significant improvements in service delivery. Proficient in developing person-centered care plans, demonstrating a strong detail-oriented approach and a commitment to excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Program Manager
Nexus Community Support Society
02.2024 - Current
- Ensured compliance with updated regulations while communicating changes to staff.
- Fostered collaborative relationships with critical stakeholders to ensure program adherence to all applicable regulations. Regularly met with licensing officer and funding agents to identify areas for improvement in service delivery and implement effective solutions.
- Developed strategic plans, setting clear objectives and achievable milestones for the team to support the individuals in the program. Reviewed progress with team during monthly meetings.
- Ensured accurate schedules prior to presenting them to payroll for multiple programs.
- Provided critical support to team leads and delivered timely solutions to emerging challenges while overseeing community programs during a program manager's absence.
- Completed critical incident reporting in a timely manner and provided detailed information on mitigation risk strategies
- Processed all credit card transactions for multiple programs, ensuring accurate record keeping, and timely reconciliation on all accounts.
- Developed a comprehensive understanding of the collective agreement and utilized this knowledge to support HR and the director in conducting progressive discipline meetings. Meticulously documented all meeting outcomes and ensured adherence to established procedures
- Developed and implemented person-centered residential care plans for up to 5 residents, prioritizing individual needs and preferences. Worked closely with families and physicians to ensure care plans were tailored to each resident's specific circumstance. Conducted regular reviews to ensure care plans remained relevant and effective.
Team Lead
Nexus Community Support Society
09.2022 - 02.2024
- Provided guidance to new hires on adhering to organizational protocols, maintaining safety standards, and completing site-specific orientation.
- Enhanced workplace culture through open communication and mutual respect initiatives.
- Exemplified professionalism consistently through actions and decisions.
- Enhanced staff performance through skill coaching, structured appraisals, and individualized feedback sessions.
- Elevated employee engagement by creating opportunities for continuous growth and maintaining an accessible leadership presence.
- Successfully achieved goals by working closely with other program leaders.
- Effectively addressed staffing gaps and performed schedule adjustments to maintain operational efficiency.
- Fostered collaboration with healthcare professionals like HSCL nurses, occupational therapists, and wound care specialists.
- Maintained active communication with licensed officers and implemented effective program solutions.
Residential Care Worker
Nexus Community Support Society
03.2021 - 09.2022
- Ensured cleanliness standards were upheld throughout the epidemic.
- Evaluated progress towards residents' personal goals.
- Supported individuals mobility by understanding residential care plans.
- Facilitated effective communication during appointments by providing relevant updates on individual progress.
- Monitored and assisted residents through individual service plans.
- Contributed to meal planning, preparation, and serving by adhering to dietary needs for residents.
- Adapted effectively to dynamic shift requirements across multiple programs.
Education
High School Diploma -
Prince Charles Secondary Scool
Creston, BC2003
Skills
- Problem-solving
- Active listening
- Detail-oriented
- Strategic planning
- Team leadership
- Critical thinking
- Interpersonal skills
- Flexible and adaptable
- Relationship building
- Scheduling and planning
Languages
English
Native or Bilingual
French
Limited Working
Spanish
Professional Working
Certification
- Level 1 First Aid
- Behavioral Lead - Pivot Point
- Class 4 restricted license
- Leadership Summit Certificate
Timeline
Program Manager
Nexus Community Support Society
02.2024 - Current
Team Lead
Nexus Community Support Society
09.2022 - 02.2024
Residential Care Worker
Nexus Community Support Society
03.2021 - 09.2022
High School Diploma -
Prince Charles Secondary Scool