Summary
Overview
Work History
Education
Skills
Languages
Timeline
Work Availability
Accomplishments
Generic

Brenda Moscoso

Barrie,On

Summary

Team player, excellent Customer Service with proficiency in interacting effectively by telephone or in person with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering over 25 years of experience in the customer service Industry.

Overview

25
25
years of professional experience
1
1
Language

Work History

Reservation Sales Agent

Travel Brands
05.2022 - Current
  • Increased sales revenue by consistently meeting and exceeding sales targets.
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Expanded client base by diligently prospecting new leads and effectively presenting product offerings.


Customer Support Specialist

Merit Travel
01.2016 - Current
  • Commended customer service specialist that is constantly improving to exceed customer expectations by actively listening to their needs, having a strong command of product knowledge, following company policies, and working to find a resolution that benefits the company and the customer

Customer Support Specialist

Aimia
01.2005 - 01.2014
  • Provided strong customer service in a high-volume and deadline-driven environment, practiced active listening skills, and maintained a professional and prompt manner

Accounting Clerk

Vision 2000
01.2003 - 01.2004
  • Using bookkeeping databases, spreadsheets, and software such as Microsoft Excel
  • Managing accounts payable and accounts receivable
  • Producing a variety of reports including income statements and balance sheets, checking for accuracy of calculations and postings

Mortgage Specialist Assistant

RBC Financial Group
01.2002 - 01.2003
  • Provided customer service while building strong relationships with customers by answering questions and concerns with speed and professionalism
  • Created and maintained files, efficiently and accurately submitting over 20+ mortgage applications daily for approval

Education

Travel and Tourism Diploma -

International Institute of Travel
Toronto, Ontario
01.1997

Diploma, Office Administration -

Humber College
Etobicoke, Ontario
01.1996

Skills

  • Bilingual-fluent in English and Spanish, written and spoken
  • Recognized for strong verbal and written communication skills, active listening skills
  • Known for being highly motivated, positive, reliable, and committed to the highest professional standard
  • Excellent time management and organizational skills with a keen eye for detail
  • Able to apply a quick, calm and practical approach during crisis'
  • Effective problem-solver with the ability to deal with stressful situations in a deadline-driven environment
  • Proficient with Microsoft Office; Word, Excel, Outlook, typing speed of 40wpm
  • Will provide excellent references attesting to my professional experience
  • Money Handling Abilities
  • Organizational Skills
  • Administrative Support
  • Travel Planning

Languages

Spanish
Full Professional

Timeline

Reservation Sales Agent

Travel Brands
05.2022 - Current

Customer Support Specialist

Merit Travel
01.2016 - Current

Customer Support Specialist

Aimia
01.2005 - 01.2014

Accounting Clerk

Vision 2000
01.2003 - 01.2004

Mortgage Specialist Assistant

RBC Financial Group
01.2002 - 01.2003

Travel and Tourism Diploma -

International Institute of Travel

Diploma, Office Administration -

Humber College

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Telephone Service - Professionally processed 50+ calls per day, providing information and service to ensure customer satisfaction.

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Brenda Moscoso