Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Brenda Morales

Pasadena

Summary

BDC Representative at Honda Of Pasadena with a proven track record in customer service and relationship building. Expert in appointment scheduling and follow-up procedures, demonstrating strong multitasking abilities. Committed to enhancing client satisfaction through effective communication and timely problem resolution, consistently exceeding expectations.

Overview

12
12
years of professional experience

Work History

BDC Representative

Honda Of Pasadena
10.2014 - Current
  • Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
  • Nurtured existing client relationships through regular check-ins via phone or email correspondence.
  • Developed strong business relationships to provide service and value beyond customer expectations.
  • Implemented effective time management strategies to maximize productivity while maintaining a high level of attention to detail.

Cashier

Chipotle
09.2013 - 01.2015
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.

Education

High School Diploma -

John Marshall
Pasadena, CA
06.2011

Skills

  • Strong multitasking
  • Call center experience
  • Appointment scheduling
  • Follow-up procedures
  • Positive attitude
  • Customer service
  • Time management

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

BDC Representative

Honda Of Pasadena
10.2014 - Current

Cashier

Chipotle
09.2013 - 01.2015

High School Diploma -

John Marshall

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Brenda Morales