Brenda Monrroy
Santa Rosa
Summary
Dedicated professional with a strong background in customer service and problem-solving. Proven ability to enhance guest experiences and foster a positive work culture.
Overview
7
7
years of professional experience
Work History
Packaging and Inspection
ASM Precision
Rohnert Park, CA
03.2023 - 04.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Restaurant Food Server
Mixed Flavors
Santa Rosa, CA
02.2022 - 03.2023
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Handled cash transactions accurately and processed payments using POS system.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Maintained a clean and organized dining area, ensuring a welcoming atmosphere for guests.
- Handled guest complaints professionally, resolving issues promptly to maintain positive dining experiences.
Hotel Manager
Hotel Santa Rosa
Santa Rosa, CA
02.2018 - 02.2022
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
Education
High School Diploma -
Elsie Allen High School
Santa Rosa, CA06.2023
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Packaging and Inspection
ASM Precision
03.2023 - 04.2025
Restaurant Food Server
Mixed Flavors
02.2022 - 03.2023
Hotel Manager
Hotel Santa Rosa
02.2018 - 02.2022
High School Diploma -
Elsie Allen High School