Brenda Moerchen
Tehachapi
Summary
Dynamic Field Service Representative with extensive experience at Boeing, excelling in technical support and troubleshooting. Proven track record in resolving complex aircraft systems issues, utilizing MIL-STD protocols and advanced software skills. Recognized for enhancing customer satisfaction through effective communication and timely solutions, ensuring mission success and on-time delivery.
Overview
14
14
years of professional experience
1
1
Certification
Work History
C-40A Field Service Representative
The Boeing Company
North Island
05.2024 - Current
- Liaison between US Navy operators and Boeing Engineering using VECTOR to produce timely resolution to mechanical and software issues to allow timely and safe C-40A operation.
- Verify and assure customers that aircraft parts are correct and meet the standards to enable flights to accomplish their missions on time and assist in troubleshooting complicated aircraft systems or updates at the customer’s requests.
Flight Test Control Engineer
Lockheed Martin
Edwards AFB
12.2019 - 01.2024
- Coordinated test set up, oversaw 3 aircraft for a weeklong system software and flight controls ground test, concurrently with assisting with trouble shooting an aircraft modification team in troubleshooting the new system wire connections and resolve system issues. All tests were a success, allowing all engineering teams to exceed the customers’ expectations and allow on-time delivery of the software and the modified aircraft back to the customer.
- Diligently track down customer aircraft software concern, and quickly resolve the issue, and future software issues by enforcing software handling protocols that are already in place, ensuring that the safe is updated and creating communication between the customer and the FTCE team.
- Received Flight Test Control Engineer of the year 2020 for successfully completing 5 different customers aircraft ground tests as well as one flight test for testing of a customer’s software and encourage a partnership with Lockheed Martin FMS mechanics to work with the Air Force maintenance team to troubleshoot electrical issues with the systems of the aircraft in MOD, in two weeks.
Senior Field Service Representative
The Boeing Company
Altus
05.2017 - 11.2019
- An important factor to the success of first delivery of KC-46 aircraft to Altus Air Force Base by supplying on site product support, system training and instruction, aircraft DATA Bus technical support, creating synchronized interfacing between Boeing Engineering, customer maintenance teams, and SPO to resolve aircraft system issues by tracking and reporting aircraft maintenance trends, analysis on site for system data results and metrics.
- Provided technical support and troubleshooting for customers in the field.
ELECTRICAL ENGINEERING FLIGHT TEST TECHNICIAN
Boeing
Edwards AFB
10.2013 - 08.2017
- Executed Flight Test cards and T2 modifications, such as the installation of strain gauges, microphones, thermocouples, software, system collection and other engineering directed system modifications.
- Coordinated with US Air Force, NASA, DARPA, US Navy, and foreign customers in verification and installation of custom data collection and aircraft system configuration.
- Developed testing protocols to evaluate performance of new components or systems.
FIELD SERVICE SUPPORT ENGINEER
Lockheed Martin
Edwards AFB
10.2015 - 01.2017
- Provide high level technical support for all variants of the F-35 Flight Test Team at Edwards Air Force Base enabling solutions to engineering/maintenance information needs by being the liaison between the aircraft maintenance team, Engineering, component suppliers, US and Foreign customers by researching via VAS, PDM, ALIS, JEDI and system venders to find the information that was needed to successfully meet their test goals.
AIRCRAFT ELECTRICIAN C-5 AMP
Lockheed Martin
Travis AFB
10.2011 - 04.2012
- Modernized aircraft systems components, wire harness as well as troubleshooting, fault isolation and installation and verification of fiberoptic, Ethernet, Data Bus, software, and other aircraft flight component installation and operation per engineering modification instructions/drawings and operations standards.
Education
Master of Science - Cybersecurity Management
Embry-Riddle Aeronautical University
Prescott, AZ07.2021
Certification - Security Intelligence
Embry-Riddle Aeronautical University
Prescott, AZ05.2015
Bachelor of Science - Technical Management
Embry-Riddle Aeronautical University
Daytona Beach, FL12.2013
License - Airframe & Power Plant Technician (AMT) - Active
National Transport Safety Board
NA11.1998
License - General Radio Operator License (GROL) - Active
Federal Communications Commission
Na09.1997
Skills
- Microsoft Office: Excel, Word, Outlook, PowerPoint, SharePoint, MS Project, Skype, ZOOM, TEAMS P-Spice, MATLAB, C, Catia, SolidWorks
- MIL-STD-1553, MIL-std-1773, MIL-std-155C, AFDX-Avions FULL-Duplex SWITCH Ethernet, ARINC 429, ACARS, SATCOM
- CATIA, VASS, JEDI, PDM, ALIS, IDMS/CAMS/ GEO81, C/C, IC, Machine language MATLAB, PSpice, VISO, Simulink
- Technical support
Affiliations
- Artist for Maelstrom of the Mind -art business
Accomplishments
- Support the First KC-46 at Altus AFB
Certification
- Scrum Master
- Project Manager
Timeline
C-40A Field Service Representative
The Boeing Company
05.2024 - Current
Flight Test Control Engineer
Lockheed Martin
12.2019 - 01.2024
Senior Field Service Representative
The Boeing Company
05.2017 - 11.2019
FIELD SERVICE SUPPORT ENGINEER
Lockheed Martin
10.2015 - 01.2017
ELECTRICAL ENGINEERING FLIGHT TEST TECHNICIAN
Boeing
10.2013 - 08.2017
AIRCRAFT ELECTRICIAN C-5 AMP
Lockheed Martin
10.2011 - 04.2012
Master of Science - Cybersecurity Management
Embry-Riddle Aeronautical University
Certification - Security Intelligence
Embry-Riddle Aeronautical University
Bachelor of Science - Technical Management
Embry-Riddle Aeronautical University
License - Airframe & Power Plant Technician (AMT) - Active
National Transport Safety Board
License - General Radio Operator License (GROL) - Active
Federal Communications Commission
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