Brenda Mendiola-Bedolla
Salinas
Summary
Dedicated professional with experience as a Community Outreach Assistant with the City of Salinas Outreach and Response Team, where I focus on assisting the unhoused population. Currently pursuing an Associate’s degree in Administration of Justice: Law Enforcement at Monterey Peninsula College, gaining essential knowledge in criminal justice and investigative procedures. Recognized for my strong organizational skills, attention to detail, and commitment to community safety. Eager to apply my practical experience and academic background to the Investigative Specialist position with the Salinas Police Department’s Organized Retail Crime (ORC) Team.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Community Outreach Assistant
City Of Salinas - SORT
10.2023 - Current
- Implemented Housing First, trauma-informed care, and motivational interviewing techniques, successfully engaging unsheltered residents and facilitating their connection to essential services.
- Managed caseload efficiently while prioritizing high-risk cases requiring immediate attention or intervention.
- Conducted thorough assessments of client needs, identifying key areas for intervention and support.
- Coordinated comprehensive wraparound services, actively encouraging transitions to shelter and permanent housing solutions.
- Built trusting relationships with clients by maintaining open lines of communication and demonstrating empathy for their individual experiences.
- Connected clients with appropriate community resources and social services to support their long-term success.
- Strengthened relationships with local organizations through regular communication and collaboration on initiatives.
Administrative Assistant
PRO*ACT - Procurement Department
06.2022 - 10.2023
- Created and managed Requests for Proposals (RFPs) and coordinated contract commitments, ensuring timely and accurate procurement processes.
- Facilitated the new supplier approval process, working closely with Food Safety and Accounting departments to ensure prompt implementation.
- Generated and delivered comprehensive reports (weekly, monthly, quarterly) for account managers and customers, improving decision-making and transparency.
- Entered and managed project-based data within SharePoint, ensuring accurate record-keeping and streamlined information flow.
- Scheduled office meetings and client appointments for the Director of the Procurement Department.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
Administrative Clerk I
City Of Salinas - Administration Department
09.2021 - 06.2022
- Performed detailed documentation of resident complaints using QAlert Customer Relations Management Software, enhancing complaint tracking and resolution.
- Managed invoicing and payment processing operations through New World, ensuring financial transactions and record-keeping.
- Executed a record filing system to improve document organization and management, facilitating efficient retrieval and maintenance of records.
- Compiled information and data for statistical and financial reports, prepared simple statistical reports, and maintained a variety of statistical records.
- Assisted in scheduling and coordinating appointments and meetings as necessary, supporting effective time management and organization.
Eligibility Specialist
Monterey County Department Of Social Services
01.2021 - 08.2021
- Performed phone interviews to elicit eligibility; by verifying income, employment, tax household, personal demographics for public assistance, and written statements provided by customer
- Reviewed applications for different aid programs and determined which qualification criteria for individuals
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Utilized C-IV , perceptive, Calheers, and MEDS to gather any evidence of change that determined customer's eligibility for benefits
- Efficiently documented journal entries regarding changes, updates, or actions on every case
- Monitored ongoing cases for any mid-period change, SAR 7, and renewals
Sales Associate
The Ups Store
06.2020 - 12.2021
- Performed live scan fingerprinting services by appointment
- Developed strong rapport with customers and created positive impression of business
- Balanced and organized cash register by handling cash, counting change, and storing coupons
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction
- Verified delivery schedules for freight shipment, next-day delivery, and ground shipments
- Prepared merchandise for sales floor by pricing or tagging
Consultant
FedEx Office Print & Ship Center
07.2019 - 06.2020
- Finalized project plans and obtained final approval from clients
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Assisted store manager by training and developing new consultants in products, selling techniques, and company procedures
- Observed packing operations to verify conformance to specifications
- Provided excellent customer service through e-mail, phone, and in-person when customers had any questions or concerns
- Created purchase orders weekly for printing, shipping, employees' uniforms, and retail items
Patient Service Representative
Sharp Rees-Stealy Urgent Care
01.2019 - 10.2019
- Reviewed and corrected claim errors to facilitate smooth processing
- Organized patient records and databases to facilitate information storage and retrieval
- Worked with patients to ascertain issues and make referrals to appropriate specialists
- Assisted patients in filling out check-in and payment paperwork
- Increased signing of new and established patients via palm reader scanner
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures
- Updated and verified customer insurance data
Personal Banker
Wells Fargo Bank
09.2016 - 11.2018
- Helped clients plan their retirement using mutual funds and other options
- Conducted detailed financial reviews for business clients to sell appropriate products to fit clients' needs
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
- Built client rapport to ensure consistent satisfaction and loyalty
- Supervised tellers with large withdrawals for existing customers
Consultant
Fedex Print And Ship Center
06.2015 - 09.2016
- Finalized project plans and obtained final approval from clients
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Assisted store manager by training and developing new consultants in products, selling techniques, and company procedures
- Observed packing operations to verify conformance to specifications
- Provided excellent customer service through e-mail, phone, and in-person when customers had any questions or concerns
- Created purchase orders weekly for printing, shipping, employees' uniforms, and retail items
Sales Associate
Cold Stone Creamery
06.2014 - 06.2015
- Prepared large cash deposits with zero discrepancies
- Assisted store manager by training and developing new sales team associates in products, selling techniques, and company procedures
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Maintained customer satisfaction with quick and professional handling of product returns
- Accommodated patrons with allergies and dietary restrictions by adjusting preparation methods or ingredients and confirming accuracy of plates
- Maintained customer satisfaction with quick and professional handling of product returns
Overnight Replenishment Associate
Kmart, Sears Holding
04.2014 - 07.2014
- Optimized work area safety by keeping aisles clear of debris, promptly reporting hazards, and utilizing proper equipment handling techniques.
- Demonstrated strong attention to detail when arranging products, ensuring optimal presentation for customer appeal.
- Improved customer satisfaction by maintaining a clean, well-stocked, and easily navigable store environment.
- Streamlined workflow processes through effective communication with supervisors about task progress and potential obstacles encountered during nightly operations.
- Enhanced product accessibility by diligently restocking shelves according to planograms and visual merchandising guidelines.
Administration Assistant
Hilltown Packing Co.
06.2013 - 09.2013
- Data entry for new personnel
- Updated executives on changing business needs by thoroughly documenting internal and client meetings
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation
- Screened personal and business calls and directed them to appropriate employee
- Assisted payroll manager by executing basic banking and bookkeeping tasks
- Filed paperwork and organized computer-based information
- Prepared back-to-school backpacks for field worker's children
Education
Associate of Science - Administrative of Justice: Law Enforcement
Monterey Peninsula College
Monterey, CA12.2025
High School Diploma -
Alisal High School
Salinas, CA2013
Skills
- Bilingual (English/Spanish)
- Research and Analysis
- Evidence Collection & Management
- Report Preparation & Documentation
- Policy and Procedure Development
- Critical Thinking and Problem-Solving
- Advanced MS Office Suite Knowledge
- Data Entry and Database Management
- Strong Organizational Skills
- Customer and Client Relations
- Multi-line Phone Proficiency
- Scheduling and Coordination
Certification
- Ratatype: Certification No. C3607975EN, 62 WPM and accuracy of 94%.
- Alliance Career Training Solutions: Excel Class 1, January 19,2023
Timeline
Community Outreach Assistant
City Of Salinas - SORT
10.2023 - Current
Administrative Assistant
PRO*ACT - Procurement Department
06.2022 - 10.2023
Administrative Clerk I
City Of Salinas - Administration Department
09.2021 - 06.2022
Eligibility Specialist
Monterey County Department Of Social Services
01.2021 - 08.2021
Sales Associate
The Ups Store
06.2020 - 12.2021
Consultant
FedEx Office Print & Ship Center
07.2019 - 06.2020
Patient Service Representative
Sharp Rees-Stealy Urgent Care
01.2019 - 10.2019
Personal Banker
Wells Fargo Bank
09.2016 - 11.2018
Consultant
Fedex Print And Ship Center
06.2015 - 09.2016
Sales Associate
Cold Stone Creamery
06.2014 - 06.2015
Overnight Replenishment Associate
Kmart, Sears Holding
04.2014 - 07.2014
Administration Assistant
Hilltown Packing Co.
06.2013 - 09.2013
Associate of Science - Administrative of Justice: Law Enforcement
Monterey Peninsula College
High School Diploma -
Alisal High School
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