Brenda Mendez
Burbank
Summary
Adaptable and detail‑oriented professional with strong communication skills and a commitment to excellent service. Experienced in supporting daily operations, staying organized in fast‑paced environments, and building positive relationships through clear, patient, and solution‑focused interactions. A quick learner known for reliability, efficiency, and a collaborative approach.
Overview
14
14
years of professional experience
Work History
Costumer Care Associates
Glendale Adventist Hospital
Glendale, USA
04.2025 - Current
- Provided exceptional customer service to patients and families, ensuring satisfaction and addressing concerns promptly.
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Assist customers about billing, payment processing and support policies and procedures.
- Coordinated appointment, scheduling, and surgery with every patient that comes in.
- Answered phone promptly and directed incoming calls to correct offices.
- Helped about 150-200 volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders/ procedures.
- Navigated multiple computer systems and applications to find information.
- Supported administrator activities by assisting with scheduled interviews and vendors organizing candidate information before calling.
Supervisor
In-N-Out Burger
Glendale, USA
10.2014 - Current
- Provided exceptional customer service, guaranteed satisfaction and repeated business.
- Managed inventory levels, ensuring optimal stock availability and minimizing waste.
- Money handling ensuring accuracy/handling the safe.
- Filing files and spread sheet/Answering all incoming calls.
- Being in charged of over 15-20 associates on one shift.
- Supervised daily operations, ensuring compliance with food safety standards and company policies.
- Implemented efficient workflows, reducing wait times and increasing customer satisfaction levels.
- Trained and mentored team members, enhancing skills and improving overall service quality.
Associate Supervisor
SUBWAY Restaurants
Burbank, USA
01.2012 - 07.2014
- Oversaw inventory levels, making adjustments as needed based on sales trends.
- Monitored customer complaints and provided timely solutions to improve customer experience.
- Analyzed data related to sales, inventory management, and operations costs.
- Monitored productivity, quality control, and safety regulations in the work place.
- Money Handling.
- Answering phone calls/emails. Office work.
- Training new team members.
Education
Phlebotomy - Phlebotomy
Phlebotomy Training Specialists
Glendale11-2025
High School Diploma - undefined
Burbank High School
Burbank01-2011
Skills
- Customer service
- Money Handling
- Bilingual (Expert)
- Decision-making/Problem resolution
- Adaptability and flexibility
- Email and phone communication
- Scheduling/ data entry
- Transport
- Microsoft Office (Word, Excel, Outlook)
- Filing/ Inventory/ Record keeping
- Training
- Communication
- Organization /Attention to detail
- Time management
- Multitasking /Problem‑solving
- Quick learner
Timeline
Costumer Care Associates
Glendale Adventist Hospital
04.2025 - Current
Supervisor
In-N-Out Burger
10.2014 - Current
Associate Supervisor
SUBWAY Restaurants
01.2012 - 07.2014
High School Diploma - undefined
Burbank High School
Phlebotomy - Phlebotomy
Phlebotomy Training Specialists