Brenda Mendez
Los Angeles
Summary
Talented Scheduler with a hardworking mentality and an organized approach.
Overview
16
16
years of professional experience
Work History
Lead Appointment Scheduler
Providence Saint John's Health Center
09.2016 - Current
- As an imaging scheduler I’am responsible for all aspects of scheduling Imaging patients and supporting our CT, MRI, Ultrasound, Vascular, Nuclear Medicine, Mammography, X-Ray and Fluoroscopy clinics.
- Collaborate with physicians, techs and NPs.
- Document patient medical information, case histories and insurance details to facilitate and payment processing.
- Use critical thinking, identify and resolve or escalate major issues and service failures that impede success.
- Maintain a high standard of excellent customer service.
- Professionally respond to multiple phone calls and requests that often occur simultaneously.
- Cross-trained and provided backup support for organizational leadership.
- Met customer call guidelines for service levels, handle time and productivity.
- Trained new personnel regarding company operations, policies and services.
- Supervises 6 schedulers
Patient Financial Services Representative
Providence Saint John's Health Center
09.2016 - 11.2019
- Generate patient facility estimate and process payments for surgery, ancillary, labor and delivery.
- Contact insurance carries to discuss policies and individual patient benefits.
- Verified insurance and communicated coverage to staff and patients.
- Obtained prior authorizations for outpatient procedures.
- Post payments and processed refunds.
- Determining co-pays and deductibles.
- Informing patients of their financial responsibility.
Patient Access Registrar
Southern California Hospital at Culver City
01.2014 - 05.2017
- Performed registration of admitting and E.R patients.
- Managing high call volume, collection of copayments.
- Insurance verification, obtain prior authorizations.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Trained new personnel regarding company operations, policies and services.
Computer and Tablet Sales Consultant
Best Buy
09.2009 - 05.2014
- Educate customers on products and service offerings.
- Maintained friendly and professional customer interactions.
- Shared product knowledge with customers while making personal recommendations.
- Received and processed cash and credit card payments for in-store purchases.
- Helped customers select products that best fit their needs.
- Answered customers questions and addressed problems or complaints in person or by phone.
- Offered exceptional customer service to differentiate and promote company.
Education
High School Diploma -
Los Angeles Technology Center
Los Angeles, CA06-2008
Skills
- Able to work independently, assess requirements, prioritize and make complex decisions
- Microsoft experience
- Strong computer skills
- Fluent communications skills
- Knowledge of medical terminology
- Bilingual
- Knowledge of HIPPA and Epic systems
- Data entry
- Insurance verification
- Typing skills sufficient to prepare correspondence with speed and accuracy
- Willingness to help with special projects as directed
- Skill in prioritizing assignments to complete work in a timely and accurate manner
Languages
Spanish
Professional Working
Timeline
Lead Appointment Scheduler
Providence Saint John's Health Center
09.2016 - Current
Patient Financial Services Representative
Providence Saint John's Health Center
09.2016 - 11.2019
Patient Access Registrar
Southern California Hospital at Culver City
01.2014 - 05.2017
Computer and Tablet Sales Consultant
Best Buy
09.2009 - 05.2014
High School Diploma -
Los Angeles Technology Center
Similar Profiles
HEATHER GRAVESHEATHER GRAVES
Oncology Staff Registered Nurse at Providence Saint John's Health CenterOncology Staff Registered Nurse at Providence Saint John's Health Center
Jennifer HidalgoJennifer Hidalgo
Lead Patient Service Specialist at Providence Saint John's Health Center Emergency RoomLead Patient Service Specialist at Providence Saint John's Health Center Emergency Room
Nicole HimesNicole Himes
Registered Nurse, Medical-Surgical Unit at Providence Saint John's Health CenterRegistered Nurse, Medical-Surgical Unit at Providence Saint John's Health Center