Brenda Mckay
Kingfisher Lake,ON
Summary
Energetic Housekeeping Aide devoted to achieving maximum customer satisfaction. Effectively manages time to complete routine and deep cleaning tasks. Educated on chemical handling and proper PPE use to avoid hazards or injuries.
Overview
11
11
years of professional experience
Work History
Housekeeping Aide
PENN-Co Construction
08.2022 - Current
- Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
- Removed soiled sheets, washcloths and towels.
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
- Prepared rooms with top-notch standards every time.
- Removed dirt, dust, grease and from surfaces using proper solutions.
- Reported equipment malfunctions or breakdowns to your supervisor .
- Adhered to optimal standards for cleanliness, appearance and service.
- Trained other staff members by physically demonstrating complex tasks.
SECURITY
SWANSON MEKANAK MEMORIAL HEALTH CENTRE
01.2021 - 08.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Reported suspicious activities and persons to law enforcement.
- Patrolled and monitored premises in company vehicle, and by foot.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Responded quickly to emergency situations to assess and deflect issues.
- Examined doors, windows and gates to verify security.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Investigated suspicious activities and persons to maintain security of premises.
- Wrote detailed reports of all security breaches and investigations.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
SUBOXEN CO-ORDINATOR
SWANSON MEKANAK MEMORIAL HEALTH CENTRE
09.2016 - 08.2022
- Complied with mandated organizational and regulatory mandates to maintain patient safety and privacy.
- Prepared and organized clinical notes and documentation to provide detailed resources.
- Extended continued patient care and periodic evaluations to maintain and document optimal fit and function.
- Collaborated with physician to draft treatment plans to meet patient needs and orthotic goals.
- Collaborated with physicians and other healthcare professionals to provide best outcomes for patients.
- Monitored patient progress to obtain optimal outcomes.
ASSISTANT HEALTH DIRECTOR
SWANSON MEKANAK MEMORIAL HEALTH CENTRE
09.2016 - 03.2017
- Delivered recommendations and requests to senior leaders to improve ease and effectiveness of daily health services operations.
- Analyzed and modified standard operating procedures and processes to continually improve health office operations.
- Prioritized high-volume workload, maintaining concentration under time pressures and with minimal supervision.
- Reviewed assessments submitted by nurse managers and provided administrative feedback.
- Oversaw nursing assessments and evaluations of management and supervisory personnel.
- Made daily rounds throughout health services department to assess care quality.
Customer Service Representative
SOCIAL ECONOMIC DEVELOPMENT CORPORATION
08.2012 - 09.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Did daily cash reconciliation
Education
No Degree - GRADE 11
QUEEN ELIZABETH HIGH SCHOOL
SIOUX LOOKOUT, ONTARIOSkills
- Facility Protection
- Ergonomics and Safety Training
- Room and Public Space Cleaning
- Prompt and punctual
- Strive to maintain teamwork
- Able to work unsupervised
- Able to speak, read and write in English
- Able to speak Ojicree
Timeline
Housekeeping Aide
PENN-Co Construction
08.2022 - Current
SECURITY
SWANSON MEKANAK MEMORIAL HEALTH CENTRE
01.2021 - 08.2022
SUBOXEN CO-ORDINATOR
SWANSON MEKANAK MEMORIAL HEALTH CENTRE
09.2016 - 08.2022
ASSISTANT HEALTH DIRECTOR
SWANSON MEKANAK MEMORIAL HEALTH CENTRE
09.2016 - 03.2017
Customer Service Representative
SOCIAL ECONOMIC DEVELOPMENT CORPORATION
08.2012 - 09.2016
No Degree - GRADE 11
QUEEN ELIZABETH HIGH SCHOOL
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