Summary
Overview
Work History
Education
Skills
Languages
Timeline
AccountManager

Brenda Marshall

Summary

Dynamic Account Manager with a proven track record at Factors Western, enhancing client satisfaction and retention through exceptional customer service and effective account oversight. Skilled in building strong relationships and resolving issues, ensuring client loyalty. Expertise in teamwork and collaboration, alongside strategic account management, drives successful outcomes.

Overview

19
19
years of professional experience

Work History

Account Manager

Factors Western
09.2004 - 02.2024
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Education

No Degree - Bookkeeping And Business Administration

Career College
Calgary, AB
01-1995

GED -

Fort McMurray Composite High School
Fort McMurray, AB
01-1989

Skills

  • Account Management
  • Customer Service
  • Teamwork and Collaboration
  • Client Relations
  • Account oversight
  • Issue Resolution

Languages

English
Native or Bilingual

Timeline

Account Manager

Factors Western
09.2004 - 02.2024

No Degree - Bookkeeping And Business Administration

Career College

GED -

Fort McMurray Composite High School

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Brenda Marshall