Brenda Marchetta
Mississauga,ON
Summary
Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities. Also a Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.
Overview
24
24
years of professional experience
Work History
Personal Care Worker/Case Manager for Seniors
Self Employed
Mississauga, ON
12.2017 - Current
- Managed support services and fostered communication among social workers, therapists, hospital staff and patients.
- Evaluated treatment plans against individual goals and healthcare standards.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Helped clients maintain optimal health by overseeing medication administration and doctor's appointments
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Project Coordinator/ Customer Service Rep
Maxwell
Mississauga, ON
02.2006 - 10.2008
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Maintained database and spreadsheets with accurate inventory and status.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Provided primary customer support to internal and external customers.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events
IT Analyst/Tech Support/ Customer Service
TD Bank Group
Etobicoke, ON
06.2002 - 11.2005
- Reviewed technical work of consultants and third-party support providers.
- Improved operations through consistent hard work and dedication.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used Microsoft Word and other software tools to create documents and other communications.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Answered customer telephone calls promptly to avoid on-hold wait times.
POS Technician
TD Bank Group
Etobicoke, ON
09.1989 - 05.2002
- Serviced POS equipment for expedient repair and minimal downtime.
- Facilitated maintenance team training procedures to align with company standards.
- Trained customer employees and managers on machine use and maintenance.
- Carried out day-to-day duties accurately and efficiently.
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Increased customer satisfaction by resolving issues.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Business
Humber College
Toronto, ONHigh School Diploma -
Central Commerce Collegiate Institute
Toronto, ONSkills
- Proactive Self-Starter
- Calm and Professional Under Pressure
- Search Engine Optimization
- Schedule Management
- Dependable and Responsible
- Client Advocacy
- Decision-Making
- Responding to Difficult Customers
- Strong Analytical and Problem solving skills
- Technical Analysis
Timeline
Personal Care Worker/Case Manager for Seniors
Self Employed
12.2017 - Current
Project Coordinator/ Customer Service Rep
Maxwell
02.2006 - 10.2008
IT Analyst/Tech Support/ Customer Service
TD Bank Group
06.2002 - 11.2005
POS Technician
TD Bank Group
09.1989 - 05.2002
Business
Humber College
High School Diploma -
Central Commerce Collegiate Institute
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