Brenda Manzano
Anaheim
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
8
8
years of professional experience
Work History
Dental Front Office Receptionist
Splendid Dentistry
02.2025 - Current
- Helped patients complete necessary medical forms and documentation.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Treatment Planning
Front Office Receptionist/Coordinator
SoCal Micro Endodontics
01.2023 - 02.2025
- Welcome patients
- Check in
- Check insurance prior to them coming in
- Take payment
- Collect referrals
- Take pharmacy info
- Schedule appt
- Checkout
- Treatment plan
Customer Service Rep
Western Dental Services
08.2022 - 11.2022
- Answer phones
- Schedule appointments/cancel
- Schedule ortho, and specialty
- Take payments
- Run insurances
- Make outbound calls
Customer Service Representative
COVID Clinic
08.2020 - 02.2021
- Answer phone calls
- Help with refunds
- Look up their orders
- Answer any questions they may have
Lead at the Customer Service Department
The Home Depot
01.2018 - 03.2019
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel orders or obtain details of complaints.
- Provide excellent customer service in returns, pickup orders.
- Maintain a clean environment, make sure breaks and lunches are taken properly.
- Scheduled any appointments with contractors
- Computer Hardware
Education
Associates Degree -
Golden West College
Huntington Beach, CA08-2026
High school diploma or GED -
Skills
- Fast learner (10 years)
- Time Management (6 years)
- Bilingual (10 years)
- Dental Terminology
- Customer Service
- Customer Support
- Typing
- Google Suite
- Medical terminology
- Documentation review
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Dental Front Office Receptionist
Splendid Dentistry
02.2025 - Current
Front Office Receptionist/Coordinator
SoCal Micro Endodontics
01.2023 - 02.2025
Customer Service Rep
Western Dental Services
08.2022 - 11.2022
Customer Service Representative
COVID Clinic
08.2020 - 02.2021
Lead at the Customer Service Department
The Home Depot
01.2018 - 03.2019
Associates Degree -
Golden West College