Brenda Lopez
El Centro
Summary
Experienced Merchandise Manager with excellent communication, organizational and multitasking abilities focused on monitoring and improving front-line retail operations at Dollar Tree locations. History of promoting customer loyalty by building connections while driving sales with creative and appealing merchandising approaches. Effortlessly the team on-task and productive to exceed business objectives
Overview
12
12
years of professional experience
Work History
Merchandise Manager
Dollar Tree
El Centro
01.2024 - Current
- Managed inventory levels to ensure product availability and minimize stockouts.
- Collaborated with suppliers to negotiate pricing and quality of merchandise.
- Developed visual merchandising strategies to enhance product presentation in stores.
- Analyzed sales data to identify trends and adjust merchandise assortment accordingly.
- Trained staff on product knowledge and effective selling techniques for improved customer service.
- Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
- Placed prices and descriptive signage to enhance displays and promote items.
- Established guidelines for ordering, stocking, merchandising, displaying products, and maintaining visual standards of the store.
- Ensured that all merchandise was properly labeled according to company policy.
- Developed pricing promotions and markdowns to meet sales and margin targets.
Assistant Store Manager
Dollar Tree
Calexico
05.2017 - 01.2024
- Monitored sales activities to ensure customers receive satisfactory service and quality goods.
- Communicated regularly with management team concerning all aspects of sales, customer feedback, and associate performance.
- Assigned work schedules to staff and trained employees in product knowledge.
- Responded politely to customer inquiries and assisted each person with locating products meeting specific needs.
- Open and closed store and set up shop for each day's operation.
- Assisted cashiers in providing credits or refunds to customers.
- Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints.
- Greeted customers, often by name, and created welcoming environment.
- Managed delivery of quality customer service, enabling staff to expeditiously service customers and provide good shopping experience.
- Scheduled breaks for cashiers during shifts and timed returns to maintain coverage.
- Assisted cashiers in balancing cash tills at close of shift.
Sales Floor / Stock Clerk
Food 4 Less
Calexico
02.2014 - 07.2014
- Removed new product from trucks, opened containers, and routed products directly to sales floor or to storage locations.
- Assisted customers with locating and purchasing items located on sales floor or in storeroom.
- Completed routine cycle counts as part of comprehensive inventory management strategy.
- Restocked shelves, racks and bins with the latest merchandise in attractive displays.
- Returned non-purchased products to shelves and performed general merchandising functions.
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift.
Education
High School Diploma -
Aurora High School
Calexico, CASkills
- Budgeting and cost control
- Staff management
- Manage employees
- Verbal communication
- Problem-solving
- Customer service excellence
- Cash handling
- Cashier training
- Customer complaint resolution
- Visual merchandising
- Team leadership
- Problem solving
- Retail display setup
- Stockroom organization
- Stock management
- Sales floor resets
- Multitasking
- Communication
Volunteer Experience
Office Desk Assistant
Timeline
Merchandise Manager
Dollar Tree
01.2024 - Current
Assistant Store Manager
Dollar Tree
05.2017 - 01.2024
Sales Floor / Stock Clerk
Food 4 Less
02.2014 - 07.2014
High School Diploma -
Aurora High School