Brenda Lopez
Glendale
Summary
Salon Manager with a proven track record at Barkinghampalace, excelling in client relations and employee development. Enhanced customer satisfaction through effective problem-solving and decision-making skills, fostering a positive workplace culture. Skilled in optimizing operations and training staff to deliver exceptional service, ensuring a loyal clientele.
Overview
18
18
years of professional experience
Work History
Salon Manager
Barkinghampalace
10.2015 - 05.2019
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
- Collaborated with stylists to ensure high-quality services were provided consistently across all appointments.
Dog Groomer
Dogstar Wash and Shop
09.2013 - 09.2015
- Managed appointment scheduling efficiently, ensuring timely service delivery to maximize daily productivity.
- Delivered exceptional customer service, addressing client concerns promptly and professionally to maintain a positive reputation.
- Kept up-to-date on industry trends and advances in grooming tools and products to provide top-notch services for all customers.
Dog Groomer
Petco
01.2012 - 05.2013
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
Veternarian Assistant/Dog Groomer
Washington Dog and Cat Hospital
08.2009 - 12.2011
- Demonstrated adaptability by quickly learning new skills when needed or adjusting plans based on changing circumstances throughout the day.
- Assisted in the training of new team members, sharing expertise and best practices for providing exceptional pet care.
- Proactively addressed client questions and concerns regarding their pet''s grooming needs, leading to increased customer loyalty.
- Collaborated closely with other staff members to ensure seamless coordination of services for each pet.
Professional Dog Groomer
Petco
02.2007 - 12.2011
- Handled dogs of all sizes and temperaments calmly, ensuring minimal stress throughout the grooming process.
- Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
- Delivered personalized consultations with clients prior to appointments to understand their specific requirements thoroughly.
Professional Dog Groomer
Petco
12.2004 - 06.2006
- Maintained a clean and hygienic work environment, adhering to strict sanitation protocols for the safety of pets and staff.
- Managed client records accurately and confidentially, ensuring all essential information was readily available for future appointments.
- Handled dogs of all sizes and temperaments calmly, ensuring minimal stress throughout the grooming process.
- Demonstrated exceptional attention to detail when trimming nails, cleaning ears, expressing glands, and performing other essential grooming tasks.
Veternarian Assistant/Professional Pet Groomer
All Pets Medical Center
10.2003 - 11.2004
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Developed strong relationships with clients by offering personalized grooming recommendations based on breed-specific needs.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Utilized specialized tools and equipment appropriately, ensuring optimal results for each unique pet''s coat type and condition.
Veterinarian Assistant /groomer Apprentice
VCA Arden Animal Hospital
04.2001 - 09.2003
- Supported veterinary staff during emergencies, providing urgent care assistance when needed.
- Increased clinic efficiency by maintaining clean examination rooms and preparing them for each appointment.
- Groomed animal coats, clipped claws and polished teeth for canines.
- Promoted a stress-free environment for patients by utilizing low-stress handling techniques during examinations and treatments.
Education
High School Diploma -
August 2001- Alan F. Daily High School
Glendale,CA03-2001
Skills
- Customer service
- Employee development
- Decision-making skills
- Problem-solving skills
- Training staff
- Client relations
- Client satisfaction
- Product promotion
Languages
Spanish
Professional Working
Timeline
Salon Manager
Barkinghampalace
10.2015 - 05.2019
Dog Groomer
Dogstar Wash and Shop
09.2013 - 09.2015
Dog Groomer
Petco
01.2012 - 05.2013
Veternarian Assistant/Dog Groomer
Washington Dog and Cat Hospital
08.2009 - 12.2011
Professional Dog Groomer
Petco
02.2007 - 12.2011
Professional Dog Groomer
Petco
12.2004 - 06.2006
Veternarian Assistant/Professional Pet Groomer
All Pets Medical Center
10.2003 - 11.2004
Veterinarian Assistant /groomer Apprentice
VCA Arden Animal Hospital
04.2001 - 09.2003
High School Diploma -
August 2001- Alan F. Daily High School
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