Brenda Livingstone
Summerside,PE
Summary
To seek and Maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Accomplished assistant manager with in-depth experience consistently rising through the ranks. Well-versed in sales, personal management, accounting, and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Wilsons Fuel
03.2016 - 07.2018
- Created bi-weekly schedules
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Customer Service Representative
Loblaws Superstore
08.2011 - 05.2016
- Created Weekly Schedules
- Processed customer service orders promptly to increase customer satisfaction.
- Delivered exceptional customer service to every customer
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
- Sought ways to improve processes and services provided.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Cross-trained and provided backup support for organizational leadership.
- Trained staff on operating procedures and company services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Cross-trained and backed up other customer service managers.
Office Administrator
Gallant Moving And Storage
11.2009 - 02.2010
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Reconciled account files and produce monthly reports.
- Monitored and oversaw general cleaning of the office in line with company cleanliness standards.
- Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Accounting Clerk
Academy of Learning College
Summerside, PE04.2020
Business Administration
Academy of Learning College
Summerside, PE09.2010
Skills
- Sage 50 Accounting
- Employment Law
- Staff Supervision
- Employee Scheduling
- Records Maintenance
- Staff Management
- Customer Service
- Business Management Principles
- Intuit QuickBooks
- Time Management
- Microsoft Office Suites
- Financial Management
- Tax Software
- Accounting
Timeline
Assistant Store Manager
Wilsons Fuel
03.2016 - 07.2018
Customer Service Representative
Loblaws Superstore
08.2011 - 05.2016
Office Administrator
Gallant Moving And Storage
11.2009 - 02.2010
Accounting Clerk
Academy of Learning College
Business Administration
Academy of Learning College
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