Brenda Lefaivre
Haileybury,ON
Summary
Proven achiever with extensive experience in office administration and customer service, notably at The Centre For Psychology & Emotion Regulation. Excelled in data entry, Google Drive, Zoom, Adobe, and Microsoft, enhancing file organization and client satisfaction. Skilled in building relationships and efficiently managing time, significantly improving operational workflows. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
25
25
years of professional experience
2
2
Languages
Work History
Administrative Assistant
The Centre For Psychology & Emotion Regulation
05.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Owner
Brighten Your Life With Colours Painting
03.2018 - 04.2021
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
Sales Manager
Luxury Vacation Rentals
03.2012 - 01.2018
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
Executive Assistant House Manager
Mark Rozells
03.2007 - 03.2012
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
Fine Dining Server
Verona Ristorante Italiano
03.2004 - 03.2007
- Suggested wine pairings to go with specific menu items.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Worked closely with the sommelier to provide personalized wine selections based on guests'' tastes and meal choices.
- Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly salesdriven.
- Upheld strict cleanliness standards, adhering to food safety guidelines and maintaining an immaculate dining area.
Business Development Account Manager
Churchill Cellars
03.2002 - 03.2004
- Analyzed market trends and competitor activities to identify potential areas for growth and development.
- Delivered exceptional customer service by addressing concerns promptly and effectively, fostering long-term relationships with clients.
- Increased client acquisition by identifying new business opportunities and building strong relationships with key stakeholders.
- Negotiated contracts with clients, securing favorable terms that maximized profitability for the company.
- Designed customized solutions for clients based on their unique challenges and goals, leading to higher levels of customer satisfaction.
Territory Sales Account Manager
Atlas Wines
03.1999 - 03.2002
- Delivered comprehensive account management services, resulting in high levels of client retention and repeat business.
- Collaborated with internal teams for effective product launches, ensuring seamless integration into the territory.
- Maintained thorough knowledge of industry trends and competitive landscape, positioning company offerings effectively against competitors.
- Managed complex negotiations, closing deals while maximizing profitability and customer satisfaction.
- Strengthened client relationships through regular communication, addressing concerns, and providing proactive support.
- Exceeded sales targets by consistently identifying new business opportunities and maintaining a strong pipeline of prospects.
- Provided exceptional customer service, enhancing brand reputation and fostering long-term partnerships with clients.
- Established strong rapport with key decision-makers across various organizations to build trust in our brand''s value proposition.
Education
No Degree - Social Service Worker
Northern College
Haileybury, ON04.2016
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Microsoft Word
- Time Management
- Microsoft Excel
- File Organization
Languages
English
Native or Bilingual
French
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balanceHealthcare benefitsWork from home optionPersonal development programsCompany CultureCareer advancementSoftware
Microsoft
Adobe
Google Drive
Zoom
Interests
Yoga, hiking, riding my horse, spending time outside with my dogs
Timeline
Administrative Assistant
The Centre For Psychology & Emotion Regulation
05.2021 - Current
Owner
Brighten Your Life With Colours Painting
03.2018 - 04.2021
Sales Manager
Luxury Vacation Rentals
03.2012 - 01.2018
Executive Assistant House Manager
Mark Rozells
03.2007 - 03.2012
Fine Dining Server
Verona Ristorante Italiano
03.2004 - 03.2007
Business Development Account Manager
Churchill Cellars
03.2002 - 03.2004
Territory Sales Account Manager
Atlas Wines
03.1999 - 03.2002
No Degree - Social Service Worker
Northern College
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