Brenda Kem
Temecula,CA
Summary
Customer-focused operations and call center professional with 10+ years of experience in logistics, customer service, and team leadership. Currently working in inbound sales at AT&T; Mobility, delivering high-quality customer interactions in a fast-paced environment. Proven ability to coach teams, improve processes, and drive customer satisfaction.
Overview
15
15
years of professional experience
Work History
Inbound Sales Representative
AT&T; Mobility
Cerritos, CA
02.2025 - Current
- Managed high-volume inbound calls to enhance customer engagement and effectively resolve product-related issues.
- Developed tailored solutions for customers, enhancing satisfaction and loyalty.
- Utilized CRM systems to track customer interactions and maintain accurate records.
- Made average of 30 inbound calls per day.
QA Inspector Team Lead
Exotic Metal Forming
Kent, WA
09.2023 - 09.2024
- Led QA team, improved accuracy by 12%, trained staff, and ensured compliance with standards.
- Conducted comprehensive inspections of metal components to ensure compliance with industry standards.
- Identified defects and implemented corrective actions to enhance product quality and reliability.
Logistics Manager
Transport Express Inc.
Remote
10.2022 - 09.2023
- Managed logistics operations, supervised staff, improved tracking/reporting, and resolved customer issues.
- Streamlined supply chain processes to enhance operational efficiency and reduce delays.
- Managed inventory levels using advanced tracking systems to minimize stock discrepancies.
- Coordinated dispatching of 50 drivers to accomplish daily delivery requirements.
Import Agent III
Yusen Logistics
Torrance, CA
11.2021 - 10.2022
- Coordinated import processes, ensured compliance, and communicated with clients.
- Coordinated import documentation to ensure compliance with international trade regulations.
- Managed logistics operations including customs clearance and freight forwarding processes.
Import Agent
Alba Wheels Up
Los Angeles, CA
05.2019 - 02.2021
- Managed shipments, trained staff, and improved workflow efficiency.
- Managed import documentation to ensure compliance with customs regulations and company policies.
- Coordinated logistics for timely shipment of goods from overseas suppliers.
- Communicated with carriers and clients to resolve shipment discrepancies effectively.
- Oversaw import processes, implementing best practices for operational efficiency.
- Served as expert point-of-contact for internal and external questions and issues dealing with import and export operations to drive consistent communication.
- Coordinated with global logistics teams to optimize shipping routes and transit times.
Freight Forwarder
Consolidators International
Los Angeles, CA
12.2012 - 11.2015
- Oversaw shipments, coordinated with partners, and optimized costs.
- Coordinated international shipments, ensuring compliance with customs regulations and documentation requirements.
- Developed and maintained relationships with carriers to optimize freight rates and service efficiency.
- Handled pricing and routing for over 100 international shipments every month.
Customer Service Associate
Shell
Long Beach, CA
11.2010 - 08.2014
- Provided customer service, handled transactions, and supported operations.
- Managed customer accounts, ensuring accuracy and timely updates to information.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Trained new associates on operational procedures and customer engagement techniques to enhance team performance.
Education
Bachelor of Arts - Healthcare Administration
Los Angeles Pacific University
San Dimas, CA06-2029
Associate of Applied Science - Health Care Administration
El Camino College
Torrance01.2021
Skills
- Inbound sales
- High-volume call centers
- Customer relationship building
- Product knowledge
- Lead qualification
- Inbound call management
- Quality assurance standards
- CRM software
Languages
English
Native or Bilingual
Cambodian
Native or Bilingual
Timeline
Inbound Sales Representative
AT&T; Mobility
02.2025 - Current
QA Inspector Team Lead
Exotic Metal Forming
09.2023 - 09.2024
Logistics Manager
Transport Express Inc.
10.2022 - 09.2023
Import Agent III
Yusen Logistics
11.2021 - 10.2022
Import Agent
Alba Wheels Up
05.2019 - 02.2021
Freight Forwarder
Consolidators International
12.2012 - 11.2015
Customer Service Associate
Shell
11.2010 - 08.2014
Bachelor of Arts - Healthcare Administration
Los Angeles Pacific University
Associate of Applied Science - Health Care Administration
El Camino College