Brenda Jones
Mallorytown,ON
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
15
15
years of professional experience
Work History
Operations Manager/ Master Grower
Mikey's Legacy Gardens
10.2019 - 07.2024
- Optimized irrigation and fertilization techniques
- Maintained protocols for optimal growing conditions
- Conducted preventative maintenance on equipment
- Supervised cultivation, propagation, and harvesting of cannabis
- Prepared monthly reports for Health Canada and CRA
- Directed daily production operations and monitored post-harvest activities
- Managed inventories, logistics, and deliveries
- Enforced safety protocols and managed a team of 75-100 employees
- Implemented SOPs and collaborated with Quality Assurance for compliance.
Business Development/Executive Account Manager
3 Step Recruitment
08.2023 - 03.2024
- Built and maintained client relationships through strategic outreach and communication
- Oversaw client accounts, ensuring satisfaction and resolving issues promptly
- Created and executed tailored recruitment solutions
- Trained junior staff to enhance their skills and performance
- Directed CRM transition and conducted staff training for smooth implementation
- Delivered technical support across various company systems.
Regulatory Consultant/Operations Manager
PipeDreemz Inc.
02.2018 - 05.2023
- Prepared regulatory documents for license applications
- Developed site and security plans per Health Canada guidelines
- Ensured facilities' compliance with regulations
- Created emergency preparedness plans and document tracking systems
- Responded to client inquiries and Health Canada requests
- Guided clients on monthly reporting and regulatory compliance.
Store Manager
The UPS Store
05.2013 - 02.2018
- Led daily store operations and managed a team
- Coordinated services for 400 mailbox holders and managed shipping logistics
- Handled customer inquiries and complaints
- Monitored inventory levels and prepared sales reports.
Operations Manager
Quality Hotel Royal Brock, Days Inn Brockville, Travelodge
07.2010 - 05.2013
- Managed inventory, event logistics, and staff schedules
- Handled front desk duties and housekeeping operations
- Conducted inspections and executed marketing activities.
Customer Service Representative
Self-Employed - Rogers Wireless
01.2012 - 01.2013
- Managed incoming calls and maintained customer accounts
- Resolved product/service issues and recommended solutions
- Prepared reports by analyzing customer information.
Special Projects Coordinator
City of Brockville Tourism
04.2009 - 01.2010
- Planned events and created advertising materials
- Managed tourism store operations and provided visitor assistance
- Collaborated with stakeholders on marketing strategies.
Education
Advanced Diploma - Public Relations
Durham College
Oshawa05-2009
Skills
- Excellent communication, multitasking, organization, record keeping, and problem-solving skills
- Strong motivation, independence, and ability to support multiple projects simultaneously
- Analyzing and improving operating procedures to enhance efficiency
- Measuring and communicating operational impact of improvement efforts
- Building strong relationships with stakeholders and thinking strategically
- Professional knowledge of project management lifecycle, tools, and techniques
- Translating corporate vision into strategies exceeding financial and organizational targets
- Proficient in CRM systems
- Skilled in data analysis and reporting tool
- Experience with technical support and troubleshooting across various software and hardware
Timeline
Business Development/Executive Account Manager
3 Step Recruitment
08.2023 - 03.2024
Operations Manager/ Master Grower
Mikey's Legacy Gardens
10.2019 - 07.2024
Regulatory Consultant/Operations Manager
PipeDreemz Inc.
02.2018 - 05.2023
Store Manager
The UPS Store
05.2013 - 02.2018
Customer Service Representative
Self-Employed - Rogers Wireless
01.2012 - 01.2013
Operations Manager
Quality Hotel Royal Brock, Days Inn Brockville, Travelodge
07.2010 - 05.2013
Special Projects Coordinator
City of Brockville Tourism
04.2009 - 01.2010
Advanced Diploma - Public Relations
Durham College
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