Summary
Overview
Work History
Education
Skills
Timeline
Intern

Brenda Jarvis

Sylvan Lake,AB

Summary

Punctual and honest with solid background in a municipality environment. Satisfies customers with exceptional service.

Committed and hardworking Receptionist/Cashier with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Process customer payments, balance cash registers and prepare bank deposits.

I will gladly welcome a personal interview to discuss this position. I can be reached in confidence at the telephone number provided or email address and I look forward to hearing from you.

Thank you for your time and consideration.

Sincerely,

Brenda Jarvis

Overview

31
31
years of professional experience

Work History

Office Assistant

TMG Contracting Ltd
Red Deer, AB
09.2017 - 07.2021
  • Maintain office filing system;
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Interacted with customers by phone, email or in-person to provide information.
  • Executed record filing system to improve document organization and management.
  • Developed correspondence letters, memos and emails.
  • Verified accuracy of business records by consistently updating customer information.
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Organized and readied Quickbooks reports compiled from quotes and invoices data for submission to Accountant.

Catering and Sales Assistant

Radisson Hotel and Conference Hotel
Red Deer, AB
02.2017 - 04.2018
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Fielded customer questions to share information about products, availability and pricing.
  • Input credit and debit card payments in POS system to complete purchases.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Maintained records related to sales, returns and inventory availability.
  • Referred customers to various services by evaluating needs and providing recommendations.
  • Worked independently with minimal supervision.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Caregiver

My mom
Red Deer, AB
08.2015 - 12.2016
  • I moved in with our elderly mom who was diagnosed with terminal illness
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Assisted mom with daily living needs to maintain self-esteem and general wellness.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Assisted mom with self-administered medications.
  • Provided safe mobility support to help patient move around personal and public spaces.
  • Transported mom to events and activities, medical appointments and shopping trips.
  • Provided transportation to doctor's appointments, grocery stores, salons.
  • Monitored moms vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Turned and positioned bedbound patient to prevent bedsores and maintain comfort levels.
  • Recognized and reported abnormalities or changes in patients' health status to doctor who was in-charge of mom.
  • Entertained, conversed and read aloud to keep mom mentally alert.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Conferred with supervisor to discuss moms condition and medical care.

Senior Lodge Attendant

Lacombe Senior Citizens Lodge
Lacombe, AB
02.2015 - 09.2015
  • Prepare and cook healthy daily meals for the residents
  • Clean the lodge as required
  • Maintain a safe work space at all times
  • Attend regular staff and union meetings
  • Interact with the elderly with any needs they may have
  • Respond as a first aider

Receptionist / Cashier

Town of Blackfalds
Blackfalds, AB
01.2011 - 01.2014
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Corresponded with clients through email, telephone or postal mail.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Received and routed business correspondence to correct departments and staff members.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Aggregated and prepared documentation and reports for office meetings, distribution and filing.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Maintained cash drawer of $500 or more per shift.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.

Receptionist / Cashier

Century 21 Real Estate
Sylvan Lake, AB
01.2010 - 12.2011
  • First point of contact – polite, helpful and responsive
  • Liaised with agents, landlords, and homeowners, maintenance contractors, home buyers and other stakeholders
  • Efficiently operated office equipment
  • Online record management
  • Handled confidential information (rental applications, personal documents)
  • Assist sales team with market research and engage in associated administrative tasks including payments
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Corresponded with clients through email, telephone or postal mail.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Maintained building security by monitoring logbook and issuing visitor badges.
  • Coordinated travel accommodations, agenda, and transportation for staff and out-of-town visitors.

General Volunteer

Royal Canadian Air Cadets
01.2002 - 01.2010

Receptionist

Rouillard Law
Sylvan Lake, AB
01.2009 - 11.2009
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Corresponded with clients through email, telephone or postal mail.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Oversaw inventory materials monitoring, requisitions and supply re-stocking.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.

Receptionist / Cashier

Town of Sylvan Lake
Sylvan Lake, AB
01.2005 - 08.2008
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Maintained cash drawer of $500 or more per shift.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Corresponded with clients through email, telephone or postal mail.

volunteer

Acute Care, Red Deer Regional Hospital
01.2004 - 01.2005

Clinic Volunteer

Flu, Alberta Health Services
01.2004 - 01.2005

Owner / Operator

Beyond Hair and Spa Salon
Sylvan Lake, AB
01.2000 - 01.2005
  • Allowed me to combine passion for beauty with business sense
  • Working directly with customers while performing operating duties
  • Accounting , staff management, marketing
  • Handled all customer service inquires and concerns
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Reconciled daily sales, returns and financial reports in QuickBooks.
  • Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
  • Optimized team hiring, training and performance.
  • Maintained up-to-date administrative records to monitor operational conditions.
  • Developed sales presentations and promotion initiatives to key accounts to drive product sales and increase brand awareness.
  • Generated revenues yearly and effectively capitalized on industry growth.

Education

High School Diploma -

Spruce View K-12 School
Spruce View, AB
06.1979

Skills

  • Positive Attitude and Energetic
  • Excellent customer service
  • Process customer payments
  • Balancing cash and bank deposits
  • Visitor and Customer Relations
  • Provides information regarding town amenities; events,
  • Efficiently deal with Customer Complaint
  • Computer Proficiency
  • Administrative and Clerical Support
  • Telephone Answering
  • Customer Transactions
  • Cash Register Operation
  • Credits and Refunds
  • Cashier Abilities
  • Cash Drawer Management
  • Billing and Payment Processing
  • Expense reporting

Timeline

Office Assistant

TMG Contracting Ltd
09.2017 - 07.2021

Catering and Sales Assistant

Radisson Hotel and Conference Hotel
02.2017 - 04.2018

Caregiver

My mom
08.2015 - 12.2016

Senior Lodge Attendant

Lacombe Senior Citizens Lodge
02.2015 - 09.2015

Receptionist / Cashier

Town of Blackfalds
01.2011 - 01.2014

Receptionist / Cashier

Century 21 Real Estate
01.2010 - 12.2011

Receptionist

Rouillard Law
01.2009 - 11.2009

Receptionist / Cashier

Town of Sylvan Lake
01.2005 - 08.2008

volunteer

Acute Care, Red Deer Regional Hospital
01.2004 - 01.2005

Clinic Volunteer

Flu, Alberta Health Services
01.2004 - 01.2005

General Volunteer

Royal Canadian Air Cadets
01.2002 - 01.2010

Owner / Operator

Beyond Hair and Spa Salon
01.2000 - 01.2005

High School Diploma -

Spruce View K-12 School

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Brenda Jarvis