Brenda Jamieson

Quickly learned new skills and applied them on a daily basis improving efficiency and productivity answering incoming customer calls addressing their concerns regarding vehicle warranty, workshop experience and/or vehicle technology.

Followed up with dealerships and customer addressing customer complaints.

Resolved customer inquiries across voice, chat, and email using CRM and knowledge base tools.

Documented call details accurately to maintain complete case history and support follow-up actions.

De-escalated sensitive customer concerns through clear communication and policy-based solutions.

• Demonstrated self-motivation by taking initiative on projects at work.
• Adapted quickly to changing conditions in busy work settings.
• Collaborated with team members and worked independently to achieve goals.
• Learned new processes swiftly and adapted to diverse challenges.
• Excellent communication skills, both verbal and written.
• Used critical thinking to break down problems, evaluate solutions, and make decisions.

Customer Service Representative:

Worked as a back up for customer service on evenings and weekends assisting customers and business with placing their orders for supplies and set up delivery.

• Demonstrated respect, friendliness, and willingness to help wherever needed.

• Managed patient registration, scheduling, and appointment coordination with accuracy and confidentiality.
• Entered patient information into electronic systems, ensuring data integrity and timely updates.
• Processed charts, records, and documentation to support seamless clinical workflow.
• Responded to telephone and front-desk inquiries, directing patients and families to appropriate services.
• Prepared correspondence, forms, and reports for clinical and administrative teams.
• Trained new clerical staff on office procedures, records handling, and scheduling systems.
• Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
• Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
• Streamlined document retrieval, meticulously filing documents both physically and electronically.