Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Brenda Jamieson

Halifax,NS

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

47
47
years of professional experience

Work History

Customer Service Representative

Staples
Lower Sackville, Nova Scotia
09.2017 - 03.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Documented and detailed calls and complaints using call center's CRM database.

Data Entry Clerk II

I W K Heath Center
Halifax, NS
01.1982 - 05.2017
  • TSUCompleted data entry tasks with accuracy and efficiency.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Sorted documents and maintained organized filing process.
  • Entered data into Meditech Data base system according to formatting standards.
  • Obtained scanned records and uploaded into database.
  • Managed patient results into a data files across Health care facility systems to provide up-to-date and current results for physicians access during client visits.


Senior Advisor

National Best Financial Network
Calgary, AB
05.2010 - 04.2017
  • Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
  • Earned accreditation and certification in Bank On Yourself retirement funds as senior advisor.
  • Tested yearly on Fintrac Canada Guidelines.

Education

Secretarial

Maritime Secretary Academy
Halifax, NS
06.1981

Skills

  • Issue and Complaint Resolution
  • Multitasking and Prioritization
  • Verbal and Written Communication
  • Courteous with Strong Service Mindset
  • Professional telephone demeanor
  • Medical terminology knowledge
  • Administrative support

Timeline

Customer Service Representative

Staples
09.2017 - 03.2022

Senior Advisor

National Best Financial Network
05.2010 - 04.2017

Data Entry Clerk II

I W K Heath Center
01.1982 - 05.2017

Secretarial

Maritime Secretary Academy

Similar Profiles

CREATE PROFILE
Brenda Jamieson