Brenda A. Jacquez-Comparan
Chula Vista
Summary
Focused customer service relations professional skilled in lead generation, customer relationship development and sales. Accomplished in proving unsurpassed support to demanding customers. Offering 10 + years of experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medicare Sales Enroller
Kaiser Permanente
07.2024 - Current
- Assisting Sales Executives with in person Seminars, checking in members/prospects, Checking Medicare and Medi-Cal eligibility for Prospects an Agents.
- Scheduling Personal appointments, Phone presentations, enrolling prospects for upcoming seminars.
- Working in the San Diego Office, assisting with in bound and out bound calls.
- Excell spreadsheets Daily Production reports, creating fliers for the Sales Executives.
- Working on the Unaffiliated Project.
- Assigning the Unaffiliated lists to the agents in the region.
- Following up with assigning call backs and also checking eligibility.
- Updating the Seminars and Webinars tracker.
- Fulfilling appointment request from Consumer Connect.
- Miramar Training Completion for 2024 and 2025
- Participated in ongoing training programs to stay current on product offerings, industry regulations, and best practices in Medicare sales.
- Enhanced customer satisfaction by addressing and resolving Medicare-related inquiries promptly and accurately.
- Developed personalized sales strategies to match individual client needs with optimal Medicare plans, maximizing enrollment opportunities.
Hair and Makeup Artist
Self Employed Services
10.2016 - Current
- Personal business dedicated to provide hair and makeup services to individuals and bridal parties
- Achieved client satisfaction by providing exceptional hair and makeup services tailored to individual preferences.
- Streamlined appointment scheduling and inventory management by implementing efficient organizational systems.
- Reduced product waste by implementing proper storage techniques and inventory tracking resulting in cost savings for the salon.
- Developed strong relationships with local vendors resulting in cross-promotion opportunities increasing overall business revenue.
- Developed loyal following of clients by providing high-quality services.
- Increased revenue through effective customer service and inventory management.
- Stayed current on trends and innovations within the beauty industry by attending conferences, trade shows, and continuing education courses.
- Maintained a clean workspace compliant with all hygiene regulations as well as taking additional safety precautions due to COVID19.
- Expanded clientele base through consistent delivery of high-quality work paired with excellent customer service skills.
Assistant Manager
MAC Cosmetics in Nordstrom
01.2015 - 01.2016
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored cash intake and deposits records, increasing accuracy and reducing discrepancies.
- Trained team members in successful strategies to meet operational and sales targets.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Coached team on effective upselling and cross-selling methods.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Applied Customer service by dealing with complaints, organizing stock and answering questions.
Manager
Lisse Xpress Salon
01.2013 - 01.2015
- Managed and monitored Salon functionality to ensure customer satisfaction.
- Responsible for purchasing products for use of the stylists.
- Keeping inventory and budgeting.
- Recruiting and interviewing.
- Provided training in customer care and satisfaction to staff.
- Was lead hair and makeup artist providing quality services.
- Helped salon owner coordinate a successful launch event for Univision morning news to promote the business.
- Planned and executed events to boost salon presence.
Education
HIGH SCHOOL DIPLOMA -
Chula Vista High School
01.2006
Skills
- Outstanding Customer Service
- Problem Solving
- Organization
- Team Player
- Strategic planning
- Training
- Leadership
- Strong Communication
- Knowledge and training in Excell, Consumer Connect, Medicare and Medi-Cal Websites
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
References
Kimberly Gire
PNC Bank Client Solution Sr. Specialist
kgirard10@hotmail.com 619-565-9302
Taylor Solorzano
Make Me Blush Utah Makeup Artist
makemeblushartists@gmail.com 760-677-5460
Certification
Certified in Miramar Training for Medicare.
Completed Miramar 2024 and 2025 certifications.
Timeline
Medicare Sales Enroller
Kaiser Permanente
07.2024 - Current
Hair and Makeup Artist
Self Employed Services
10.2016 - Current
Assistant Manager
MAC Cosmetics in Nordstrom
01.2015 - 01.2016
Manager
Lisse Xpress Salon
01.2013 - 01.2015
HIGH SCHOOL DIPLOMA -
Chula Vista High School
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