Seasoned Operations Manager and talented leader with 8 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
18
18
years of professional experience
Work History
Operations Manager
Appliance Store
03.2017 - 09.2024
Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Supervised operations staff and kept employees compliant with company policies and procedures.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Managed inventory control, cash control, and store opening and closing procedures.
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Assisted with hiring, training and mentoring new staff members.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Quality Control Inspector
Van-Rob
04.2011 - 10.2015
Inspected incoming and outgoing materials for accuracy and quality.
Inspected quality of products, taking note of functionality, appearance and other specifications.
Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Communicated with production team members about quality issues.
Identified and documented quality discrepancies for management to develop resolutions.
English Teacher
Escuela Nueva Vida
07.2006 - 07.2010
Enhanced student comprehension by incorporating visual aids and hands-on activities in lessons.
Developed innovative lesson plans to engage students in English language learning.
Increased student motivation by providing timely feedback and recognizing individual achievements.
Designed and implemented assessments to measure student progress in English language learning.
Differentiated instruction to accommodate diverse learner needs, ensuring all students had equal access to education opportunities.
Led after-school tutoring sessions for students needing extra support or enrichment opportunities, resulting in improved academic outcomes.
Assisted struggling students through targeted interventions, leading to increased academic success.
Education
No Degree - Business Management
Oxford College
Barrie
08.2025
Skills
Problem-Solving
MS Office
Operations Management
Decision-Making
Client Relationships
Customer Service
Cost Reduction
Languages
Spanish
Native or Bilingual
love little stuff and things to add to my crabs.
I love collecting small to miniature stuff no matter what it is i just love them, and sometimes i add them to my crabs
Customer Service Representative at JR&D Mohammed Furniture, Appliance Store Princes TownCustomer Service Representative at JR&D Mohammed Furniture, Appliance Store Princes Town