Brenda Howe
Sherwood Park,AB
Summary
Dynamic professional possesses excellent communication and customer service skills. Builds good rapport with customers through positive engagement. Highly committed to providing outstanding product demonstrations.
Overview
10
10
years of professional experience
Work History
PROMOTIONS
CANADIAN TIRE
09.2023 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Prioritized helping customers over completing other routine tasks in store.
Sports Manager
CANADIAN TIRE
02.2023 - 08.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.D
- Onboarded new employees with training and new hire documentation.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Promotions Supervisor
CANADIAN TIRE
07.2022 - 02.2023
- Managed day-to-day functions of promotion and marketing departments.
- Collaborated with sales staff to plan campaigns.
- Developed advertising tactics and implemented new solutions for increased brand awareness.
- Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
PROMOTIONS
CANADIAN TIRE
12.2019 - 07.2022
- Worked independently to troubleshoot and resolve day-of issues to keep promotions moving smoothly.
- Maintained clean, organized and professional work environment.
- Greeted customers warmly and pleasantly answered inquiries.
Assistant Manager
Chili's Restaurant
03.2015 - 10.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
- Reviewed sales and gross profit report to assess company efficiency.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
General Manager
Montanas Cookhouse BBQ & Bar
EDMONTON, ALBERTA
2013.05 - 2014.10
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Management Studies
GRANT MACEWAN
Edmonton, AB05.1997
High School Diploma -
Leduc Composite High School
Leduc, AB06.1989
Skills
- Analytical and Critical Thinking
- Quality Assurance
- Team Management
- Critical Thinking
- Teamwork and Collaboration
- Computer Skills
- Organizational Skills
- Cultural Awareness
Timeline
PROMOTIONS
CANADIAN TIRE
09.2023 - Current
Sports Manager
CANADIAN TIRE
02.2023 - 08.2023
Promotions Supervisor
CANADIAN TIRE
07.2022 - 02.2023
PROMOTIONS
CANADIAN TIRE
12.2019 - 07.2022
Assistant Manager
Chili's Restaurant
03.2015 - 10.2018
General Manager
Montanas Cookhouse BBQ & Bar
2013.05 - 2014.10
Management Studies
GRANT MACEWAN
High School Diploma -
Leduc Composite High School
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