Brenda Hooker
Millbrae,CA
Summary
Experienced and highly motivated Nurse Care Manager achieves expected outcomes, demonstrates leadership and serves as resource in management of clinically complex patients. Displays excellent interpersonal and team-building skills and collaborates effectively with physicians, nurses and members of healthcare team. Proficient and functional working knowledge of computer databases, electronic medical record systems and information technology.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Nurse Care Manager
Sutter Health Mills Peninsula
07.2024 - Current
- Facilitated assessment of individual physiological, psychological, financial, cultural and family situation and coordinated social services to address individual and family needs for a patient load of up 30 patients.
- Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
- Assessed healthcare needs and monitored effectiveness and progress plans to achieve desired outcomes.
- Arranged transportation and documented details of discharge transition plans.
Registered Nurse Case Manager
ISYS Solutions
09.2019 - 07.2024
- Provided comprehensive case management services to a diverse patient population, including assessment of patients' needs and development of individualized care plans.
- Demonstrated excellent communication skills in interacting with patients, families and other healthcare providers.
- Served as a liaison between patients and families and insurance companies regarding authorization for services.
- Maintained confidentiality in patient matters to comply with HIPAA guidelines and measures.
- Liaised with multidisciplinary teams to organize and coordinate health and care services to meet patients' complex care needs.
- Utilized critical thinking skills when making decisions about patient's care plans or referral sources.
- Coordinated discharge planning activities involving multiple stakeholders such as hospitals, physicians, nursing homes and home health agencies.
- Identified barriers that impede successful transition from one level of care to another.
- Collaborated with multidisciplinary teams to develop effective treatment plans for complex medical conditions.
Labor and Delivery Registered Nurse
Sutter
10.2016 - 08.2019
- Performed assessments on new mothers including physicals, newborn exams, and postpartum care.
- Managed multiple tasks efficiently while delivering high quality patient care in a busy Labor and Delivery unit.
- Recognized potential risk factors associated with preterm labor or gestational diabetes mellitus.
- Demonstrated ability to monitor fetal heart rate and interpret labor progression accurately.
- Collaborated with physicians to implement evidence-based protocols for optimal patient care outcomes.
- Assisted physicians in performing C-sections as needed while maintaining a sterile environment.
- Identified potential complications through continuous monitoring of mother and baby vital signs.
Benefits Eligibility Social Worker
City and County of San Francisco
01.2011 - 01.2014
- Conducted interviews with clients to ensure accuracy of information provided in applications and renewals.
- Compiled detailed reports on client progress, eligibility determinations, and other documentation required by state and federal regulations.
- Advised clients on changes in their benefits due to life circumstances such as marriage or job loss.
- Identified alternative sources of funding when initial requests were not approved.
- Drafted letters informing applicants of approval or denial status based upon evaluation results.
Education
Bachelor of Science (B.S.) - Nursing
California State University
San Marcos, CA05.2019
Associate in Science (A.S.) - Nursing
City College of San Francisco
San Francisco, CA12.2015
Skills
- Patient care planning
- Service Coordination
- Medical assessment
- Referral Coordination
- Care Plan Development
- EMR / EHR
- Medical Records Management
- Case Management
- Resource Utilization
- Discharge Planning
- Direct Patient Care
- Patient Management
- Geriatric care
- Care coordination
- Disease prevention
- Clinical judgment
- Health promotion
- Discharge planning
Certification
- Certified Case Management
- Registered Nurse License
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Nurse Care Manager
Sutter Health Mills Peninsula
07.2024 - Current
Registered Nurse Case Manager
ISYS Solutions
09.2019 - 07.2024
Labor and Delivery Registered Nurse
Sutter
10.2016 - 08.2019
Benefits Eligibility Social Worker
City and County of San Francisco
01.2011 - 01.2014
Bachelor of Science (B.S.) - Nursing
California State University
Associate in Science (A.S.) - Nursing
City College of San Francisco
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