Brenda Hernández Villar
Coquitlam,Canada
Summary
Highly motivated and adaptable active student with a strong foundation in customer service and project management. Proven ability to effectively communicate, problem-solve, and deliver exceptional customer experiences. Experienced in collaborating with cross-functional teams, setting project objectives, and ensuring successful project execution. Possesses excellent organizational and time management skills, along with the capacity to handle diverse tasks simultaneously. Eager to apply my customer service and communication skills to contribute to challenging and rewarding academic and professional opportunities
Overview
11
11
years of professional experience
Work History
Assistant Project Manager
MetCap
09.2023 - 12.2023
- Supported project planning, setup, monitoring, and closeout phases
- Assisted with defining and monitoring project timelines to mitigate delays
- Evaluated project progress to proactively identify and resolve potential delays.
Collections Specialist
Oportun
05.2019 - 05.2023
- Resolved client billing problems by collecting direct payments and setting up payment plans
- Rescued accounts receivable delinquency with good customer relations skills and expert knowledge of available payment options
- Prevented returns to delinquency through strong follow-up strategies for different types of accounts.
Volunteer
Amigo Daniel AC
10.2022 - 12.2022
- Enhanced children''s social skills by organizing group activities and team-building exercises.
- Provided a safe and nurturing environment for children to learn and grow through various educational activities.
- Assisted in developing age-appropriate lesson plans, incorporating play-based learning strategies.
- Managed conflicts among children, facilitating peaceful resolutions and promoting empathy.
Call Center Supervisor
Ttech
04.2018 - 05.2019
- Maintained customer satisfaction with swift and knowledgeable support on difficult issues
- Met customer needs by keeping adequate item stocks for common and high-demand items
- Maximized team success with targeted hiring, effective training and ongoing mentoring.
Server
Las Moras
06.2013 - 03.2018
- Memorized menu additions, changes, and limited offerings and answered questions regarding dietary restrictions and nutrition information
- Adhered to all safety, sanitization, and food handling guidelines and regulations
- Offered information on new menu items, seasonal and daily specials, and pairings.
Volunteer
Fundacion Leon AC
05.2017 - 09.2017
- Enhanced community engagement by organizing and leading outreach events.
- Improved organizational efficiency by streamlining volunteer onboarding processes.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
Kitchen Assistant
Las Moras
01.2015 - 02.2016
- Supported front- and back-of-house team members in delivering seamless guest experiences with quality food
- Placed new orders based on expected demand and for upcoming special events or holidays
- Enforced kitchen hygiene and cleanliness standards with personnel.
Server
Tomatoes
01.2013 - 06.2013
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods
- Resolved customer concerns and handled requests with utmost professionalism
- Communicated with other servers to facilitate guest service and task completion.
Education
Diploma - Customer Service Specialist -
Cornerstone International Community College
Vancouver, BC04.2024
Associate in Arts (A.A.) - Art -
Visual Arts Guanajuto
León, Gto01.2018
High School - Electives -
Peter Ferdinand Drucker
León, Gto08.2017
Skills
- Project Planning and Management
- Clear communication skills
- Customer Service
- Attention To Detail
- Computer Skills
- Caller Assistance
- Paperwork Processing
- Customer Relations
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Assistant Project Manager
MetCap
09.2023 - 12.2023
Volunteer
Amigo Daniel AC
10.2022 - 12.2022
Collections Specialist
Oportun
05.2019 - 05.2023
Call Center Supervisor
Ttech
04.2018 - 05.2019
Volunteer
Fundacion Leon AC
05.2017 - 09.2017
Kitchen Assistant
Las Moras
01.2015 - 02.2016
Server
Las Moras
06.2013 - 03.2018
Server
Tomatoes
01.2013 - 06.2013
Diploma - Customer Service Specialist -
Cornerstone International Community College
Associate in Arts (A.A.) - Art -
Visual Arts Guanajuto
High School - Electives -
Peter Ferdinand Drucker
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